採訪記者情緒勞動、工作壓力與創新行為相關研究：以幽默感為調節變項

The Relationship between Emotional Labor, Job Stress and Innovative Behavior of Journalist: Sense of Humor as a Moderator

阮筱琪(Juan Hsiao-Chi)

指導教授 ： 陳學志

國立臺灣師範大學/教育學院/創造力發展碩士在職專班/碩士(2022年)

https://doi.org/10.6345/NTNU202200629

摘要

職場員工情緒議題與心理健康日漸受重視，且根據過往研究指出，正向情緒可提升創新行為，因此營造正向情緒既可維持身心健康，又提升創新行為，本研究旨在探討採訪記者的情緒勞動、工作壓力、創新行為之相關性，以及正向情緒之幽默感對情緒勞動、工作壓力、創新行為之調節效果。研究採問卷調查法，以國內採訪記者為研究對象，回收232份樣本。研究結果發現：
1、採訪記者之情緒勞動與工作壓力呈顯著正相關，情緒勞動對工作壓力有預測效果。
2、採訪記者之工作壓力與創新行為呈顯著正相關，工作壓力對創新行為有預測效果。
3、幽默因應能力對情緒勞動與工作壓力有緩衝調節效果。
4、幽默創造對工作壓力與創新行為有緩衝效果。
5、笑的傾向能抵抗情緒勞動的影響，即使在高壓工作環境下，也有較高的創新行為。
6、年紀較輕、年資淺記者情緒勞動、工作壓力較大，但創新行為也較高。
最後依據研究結果，針對業界提出管理之建議。

關鍵字

工作壓力 ； 幽默感 ； 情緒勞動 ； 採訪記者 ； 創新行為

並列摘要

The emotional issues and mental health of employees in the workplace are becoming increasingly important, and according to previous studies, positive emotions can enhance innovative behaviors, so creating positive emotions can not only maintain physical and mental health, but also enhance innovative behaviors. The purpose of this study was to investigate the relationship between emotional labor, job stress, and innovative behavior of Journalist: sense of humor as a moderator. A questionnaire survey was used to collect 232 samples from domestic journalists. The results of the study found that:
1.The emotional labor of the journalists was significantly and positively correlated with job stress, and emotional labor had a predictive effect on job stress.
2.There is a significant positive correlation between job stress and innovative behavior of journalists, and job stress has a predictive effect on innovative behavior.
3.The ability to respond to humor has a moderating effect on emotional labor and job stress.
4.Humor creation has a buffering effect on job stress and innovation behaviors.
5.The tendency to laugh resists the effects of emotional labor and has higher innovative behaviors even in high stress work environments.
6.Younger, more junior reporters are more emotionally demanding, more stressful, but also more innovative.
Finally, based on the study results, we propose management recommendations for the industries.

並列關鍵字

job stress ； sense of humor ； emotional labor ； journalists ； innovative behavior

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中文文獻