公司經營管理哲學與員工行為：經營管理哲學認同及釋義的中介角色

Management Philosophy and Employees Behavior : The Mediate Role of Identification and Sensemaking of Management Philosophy

黃禮欽(Li-Chin Huang)

指導教授 ： 洪麗花

健行科技大學/管理學院/經營管理研究所/碩士(2012年)

摘要

無論國內外，公司通常有一個公司經營哲學，他們總認為一旦公司基本的經營哲學一建立，則公司其他每一件事將隨著就緒。不同的公司因產業的特質會採用不同型態的公司經營管理哲學以反應他們不同的價值導向，公司的經營往往由公司的最高階管理者制定一套管理哲學，藉由這套邏輯思想進而加以衍生推展至公司的每一個角落，然而對身處組織內部的個人而言，個人是如何受到公司的經營宗旨以及管理哲學的影響則是目前我們很關心的一個課題。本研究企圖從個人層次的觀點切入，希望建構出一個綜合的架構，進而加以探討和深度瞭解管理哲學的有效性。從組織實務知覺的觀點檢視哪些因素會助長個人對管理哲學的採用並驗證組織實務知覺、個人管理哲學的採用、個人態度和行為結果之間的關係。本研究企圖回答哲學導向的組織實務知覺如何影響個人的認知和態度，接著又如何影響個人在工作上的表現。本研究共發出450份問卷，有效問卷共計309份，有效問卷回收率達68.6%。研究結果顯示，除經營管理哲學的認同與組織公民行為之正向關聯未獲支持外，其餘假說皆獲支持。最後，本研究根據實證結果提出相關討論與建議。

關鍵字

經營哲學 ； 員工釋義 ； 哲學導向的組織實務知覺 ； 組織公民行為

並列摘要

Companies, no matter either local or global, usually have their management philosophy. They tend to think that once corporate management philosophy is established and then everything else in the company will settle down. Due to different companies and different business type, they do have different management philosophy to reflect their corporation value orientation. Corporate management philosophy is usually formed through top-down processes, initially in the mind of the top leader and then gradually shared and spread out by employees. However, regarding the employees within a company, how do they be influenced by the corporate management philosophy is an important issue. This study attempted to explore and deepen the understanding of the effectiveness of the management philosophy from an individual-level perspective and hoped to build up an integrated framework. The aims of this study were to examine how employees adopt the management philosophy from cognitive and attitudinal perspectives, also what facilitated individual adoption of the management philosophy from the perceived viewpoint of organizational practice. This study validated an integrated framework to examine the relationships between organizational practice perception, individual adoption of management philosophy, and individual outcomes, attempting to answer the questions as how philosophy-oriented practice perception might function to affect individual cognition and attitudes, which in turn affected individual work engagement and organizational citizenship behavior. This study conducted survey, of the 450 questionnaires distributed, 309 effective ones were returned, providing an overall response rate of 68.6%. The results of this study showed that besides the relationship between the identification of management philosophy and organizational citizenship behavior was not significant, the rest of other hypotheses were all supported. Finally, discussion and suggestions were provided.

並列關鍵字

management philosophy ； sensemaking of employees ； philosophy oriented organizational practice perception ； organizational citizenship behavior

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