視訊面談與現場面談情況下面試官給予應徵者的面談表現評價之比較-探討面試官調節焦點之干擾效果

Comparison between Interviewers’ Evaluation of Interviewee Performance in Face to Face and Video Interview Scenarios: The Moderating Effect of Interviewers’ Regulatory Focus

高婷鈺(Kao Ting-yu)

指導教授 ： 羅新興

共同指導教授 ： 羅景文(Ching-wen Lo)

健行科技大學/商管學院/企業管理系碩士班/碩士(2020年)

摘要

本研究目的在比較面試官在視訊面談與現場面談不同媒介下對應徵者表現評價的差異性，同時比較促進焦點型與預防焦點型面試官對應徵者面談表現評價的差異性，進一步分析面談媒介與面試官調節焦點類型對應徵者面談表現評價所產生的交互作用。本研究採用模擬面談的受試者間類實驗設計，由研究人員A依據事先準備的劇本扮演應徵者，便利抽樣台灣北部某科技大學具有工作經驗的EMBA研究生及進修部學生擔任受試者，為了控制實驗情境的外生變數，由研究人員B扮演主要提問面試官，受試者模擬擔任未提問面試官，受試者參與完面談後隨即填寫應徵者面談表現評價及調節焦點量表的問卷。分析178位有效樣本資料獲得以下發現，首先，面試官在現場面談情況下給予應徵者的面談表現評價高於視訊面談情況；其次，促進焦點型面試官給予應徵者面談表現評價高於預防焦點型面試官；最後，促進焦點型面試官在現場面談與視訊面談情況給予應徵者的面談表現評價無差異，但是預防焦點型面試官在現場面談情況下給予應徵者的面談表現評價高於視訊面談情況。本研究討論研究發現在學術發展的價值以及在面談實務上的意義。

關鍵字

視訊面談 ； 現場面談 ； 調節焦點 ； 面談表現評價

並列摘要

This study aimed to explore the differences between video and face to face interviews regarding the interviewer’s evaluation on the interviewee’s performance. Concurrently, promotion-focused and prevention-focused interviewers were compared in relation to their evaluation of interviewee performance to further analyze the interaction effect between interview medium and the interviewer’s regulatory focus on his or her evaluation of an interviewee’s performance. This study adopted a between-subject quasiexperimental design and conducted interview simulations, in which researcher A role-played as the interviewee according to a script prepared in advance. Convenience sampling was performed to recruit participants among students with work experience from an EMBA program and a continuing education program at a university of science and technology in northern Taiwan. and the participants were asked to role-play interviewers who must not ask any questions. To control exogenous variables in the experimental scenario, researcher B role-played the main interviewer who asked most of the interview questions. The participants completed a questionnaire investigating the interviewee’s performance and regulatory focus. An analysis on 178 valid responses revealed the following results. The interviewers had higher evaluation of the interviewee performance in face to face interviews than in video interviews. Promotion-focused interviewers gave higher evaluation of the interviewee performance than did prevention-focused interviewers. Promotion-focused interviewers’ evaluation of interviewee performance did not differ in the in-person and video interview scenarios. By contrasts, prevention-focused interviewers’ evaluation of interviewee performance was higher in the in-person interview scenario than in the video interview scenario. The research findings contribute to academic development and provide practical implications in interview settings.

並列關鍵字

video interview ； face to face interview ； regulatory focus ； evaluation of interviewee performance

參考文獻

1. 李鴻銘（2011）調結焦點對廣告說服影響¬¬—訊息處理之角色，3卷，1期，39-52

2. 張世昌，1992，面談目的、訊息組型對面談結果及決策之影響，國立政治大學心理研究所碩士論文

3. 耿慶瑞、陳昱欣、游翔鈞（2018）。聽眾多寡對社交顧客投入經驗之影響︰ 社會臨場感與自我揭露為干擾變數，電子商務研究，第 16 卷，第 4 期，頁 315-354

4. 孫弘岳、陳瑛瑜（2018）。應徵者對錄影面試之反應研究，科技與人力教育季刊2018，4（3），29-45

5. 孫蒨如、李易儒（2004）。訊息型態及思考目的對稀釋效果的影響。中華心理學刊，46（1），59-74。