組織成員的正負情感對主觀幸福感及組織公民行為之影響

本研究的目的在探討組織成員的正負向情感對主觀幸福感及組織公民行為之影響，並分析主觀幸福感是否中介正負情感與組織公民行為的關係。問卷調查在職場工作的組織成員，分析286份有效問卷獲得以下發現：首先，組織成員的正向情感會正向影響組織公民行為，並且負向情感會負向影響組織公民行為。其次，組織成員的正向情感會正向影響主觀幸福感，並且負向情感會負向影響主觀幸福感。但是，本研究資料並未發現組織成員的主觀幸福感與組織公民行為具有顯著關聯性，故，主觀幸福感會中介正負向情感對組織公民行為的假說也未獲得支持。由於本研究證實了個體正負向情感的穩定特質是主觀幸福感及組織公民行為的重要前因變項，故進一步討論研究發現在組織成員甄選的管理意涵。

關鍵字

正向情感；負向情感；組織公民行為；主觀幸福感

並列摘要

This study examines the effects of the individual positive and negative affect on subjective well-being (SWB) and organizational citizenship behavior(OCB), and the mediating role played by SWB in that process. Data was collected directly from 286 employees by using questionnaires. The analysis indicated that the individual positive affect had positively effects on OCB, and the negative affect had negatively effects on OCB. Then, the individual positive affect positively affected SWB, and the negative affect negatively affected SWB. However, no significant correlation existed between the individual SWB and OCB. Thus, the hypothesis that SWB mediates the relationship between individual affect and OCB was not supported. There is enough empirical evidence to accept that the individual affection directly affects both SWB and OCB. Therefore, a number of suggestions of recruiting employees on managerial theory and implementation were proposed.