我國消保法於104年6月17日做了大幅度的修正,試圖解決我國消保法上長期以來關於無條件解約權之相關問題,其中多參考歐盟消費者權利指令之規定。於歐盟通過歐盟消費者權利指令後,英國把該指令條款轉化為內國法例,於2013年12月13日公布了消費者契約規則Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013。故本文將英國法作為我國消保法之比較對象,分析研究我國修法後之消保法有哪些條文規範可多再加強,以及英國法有何值得我們學習的部分,企圖在消費者權益與企業經營者利益之間找尋出平衡點。 本論文之內容包含無條件解約權制度背景與內涵,以及探討過去我國實務關於無條件解約權之適用及問題,具體分析企業經營者所負資訊告知義務,並將探討消費者行使解約權之相關問題。最重要的是,本文將以「英國消費者契約規則」為比較的對象,主要介紹該規則中解約權之要件及解約權之行使之相關規範,並與我國修法後之消保法為比較。 最後,本研究歸納出以下重點,首先,就企業經營者之告知義務以及解約權之排除適用對象而言,我國法的規範密度不如英國法高,應增加經營者所應告知的事項。再者,就解約權行使期間而言,英國法比我國法之規範更加細膩,而英國法關於解約權行使之方式比我國法還更有彈性。特別的是,英國法特別就服務契約及無實體數位內容契約為特殊的規範,可為我國法參考。
Consumer Protection Law in our country has been amended in June, 2015. The amendment tried to solve the problems of right to cancel in Consumer Protection Law which has existed for a long time. The amendment of Consumer Protection Law mostly refers to 2011/83/EU. The British government tried to convert 2011/83/EU into the British law because the requirement from 2011/83/EU. The British government then announced Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 on December 13, 2013. Therefore, this thesis will compare our Consumer Protection Law with Consumer Contracts Regulations 2013 and manage to find the balance of benefits between the consumer and the trader. This thesis will introduce the background and content of the right to cancel, and discuss the application and the problems of the right to cancel in our law in the past. Besides, the study will analyze the trader’s duty of providing information and discuss the related issues of exercising the right to cancel from the consumer. Most important of all, this thesis will take Consumer Contracts Regulations 2013 as comparison. The study will mainly introduce the elements of the right to cancel and the exercising of the right to cancel. In the end, the study will compare our amended Consumer Protection Law with Consumer Contracts Regulations 2013 on the issues of the right to cancel.