回應策略對電子郵件收件者情緒認知之研究

人們逐漸以電腦中介媒體為溝通管道，作為社交溝通，致使以電腦中介媒體傳輸電子郵件逐漸增加。電子郵件因為其特性，例如非語言溝通方式、缺乏意揚頓挫的語調、表情等的線索，造成電子郵件收件者可能誤認郵件中所表達的情緒。參照傳播通訊理論，電子郵件寄件者的資訊的多寡會影響到收件者對訊息解讀的精確度。本研究透過通訊傳播過程，以電子郵件為溝通管道，採用問卷調查法，針對兩種不同的回應策略，並以回應者性別資訊的干擾效果，分析收件者所感受到負面情緒向度。研究結果發現，男性寄件者署名寄送電子郵件，不同回應方式對收件者情緒認知是有顯著差異。女性寄件者署名寄送電子郵件，不同回應方式對收件者情緒認知無顯著差異。在主動回應策略下，收件者較容易從女性寄件者的郵件中感受到負面的情緒。

關鍵字

電子郵件；電腦中介傳播；情緒溝通；回應策略

並列摘要

People are increasingly likely to use electronic mail to communicate with others by nonverbal computer-mediated communication for business. Email communication is leaner in information richness because fewer cues are available and because feedback can be delayed and is less obtainable. Email characteristics make miscommunication likely and email receivers often misinterpret emails as more emotionally negative than intended. In accordance with the communication model theories, email senders influence the accuracy of emotional interpersonal communication in emails. I introduce a theoretical framework describing how the gender factors of email senders make miscommunication most likely and influence how responsiveness content in emails is perceived. The finding are that receivers of emails from males as compared to female senders on deny response strategy perceive negative emotion and emails from females as compared to male senders on deal response strategy perceive negative emotion strongly.

並列關鍵字

Email ； Computer-mediated Communication ； Emotion Perception ； Response Strategies

參考文獻

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回應策略對電子郵件收件者情緒認知之研究

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