本文以中華數位人文關懷協會為個案,旨在瞭解非營利組織建構多重利害關係人之方式,進而了解社會資本的影響力。本研究者結合協力關係理論、多重利害關係人理論、社會資本的社會網絡與結構洞之概念,採用文獻分析法、深度訪談法及參與觀察法,希冀提出後續對非營利組織如何建立良好協力關係之建議,並試圖發覺創新之可能性。本研究發現,中華數位人文關懷協會之協力關係呈現「網絡性」、「多重性」及「動態性」。該協會的協力方式具備協力標的之建立、符合多重目標、善用社會資本、高度彈性的參與空間、尊重多元文化,以及尋找客觀中立的結構洞角色等協力條件,進而形成「網絡式協力」、「多層次協力」及「變形蟲協力」,而相較於過去所探討的協力方式,其不再是靜態的樣貌或固定的模組,而是呈現立體的樣貌。此外,從前述的協力模式,亦隱含著若干協力問題,包括:網絡的封閉性與差異性、角色多重性造成參與者認知落差與權責失衡,以及過度動態的協力關係產生負面效應等,乃值得後續研究者探討。
This research, conducting a case study on Digital and Humanity Concern Association (DIHCA) in Taiwan, aims to explore how NPOs build up multi-stakeholder collaborative relationship to further understand the impacts of social capital. In order to provide innovative suggestions and fresh perspectives, this study adopts document analysis, in-depth interview and participant observation and the collected data is analyzed based on the integrating concepts of collaborative relationship theory, multi-stakeholder theory and social capital theory, which comprises social network and structure hole. The results show that the collaborative relationship of DIHCA can be characterized as network, multiplicity , and dynamic; network, multiplicity, and dynamic relationships are derived from the network collaboration, multiplicity collaboration, and amoeba collaboration of DIHCA respectively. I propose that these collaborative relationships consist of the essential elements such as collaborative target establishment, utilization of social capital, high flexibility of activity participation, multi-objective goal attainment, acceptance of diverse cultures, and pursuit of the neutral, objective roles for structure hole. I furthermore argue that DIHCA in terms of various types of collaboration is rather three-dimensional than static or fixed. Some related issues that need further research are provided in this study; collaboration relationships, besides positive effects, may result in negative effects, for example, network isolation, multiple roles due to power and responsibility imbalance and excessive collaborative relationship.