地方政府設施設備委託經營風險因素認知之研究

A study on the risk factors cognition of local government facilities outsourcing

莊淑美(CHUANG, SHU-MEI)

指導教授 ： 翁興利

國立臺北大學/公共事務學院/公共行政暨政策學系/碩士(2009年)

摘要

政府業務委外已成為我國近年來重要政策工具之一，主要係為達成人力精簡及改善財政之目標。惟各項政府業務委外項目中，其中以提供公有設施設備委託民間經營管理所發生之問題最多。因其每一個案委託經營管理期間均長達數年，且委託性質及工作內容均不相同，而政府之監督管理方式亦更加繁瑣與複雜，因此，造成日後發生之問題最多且不易解決，而這些都是委外後所產生之風險問題，故必須考量風險的因應措施與對策。
本論文主要是研究地方政府辦理公有設施設備委託民間經營之執行缺失，以及所面臨之困境，藉以辨識其委外後所衍生之風險因素及指標為何？並瞭解地方政府機關對於風險管理之認知及因應策略情形為何？本研究採取文獻探討法、訪問法及問卷法等作為主要研究方法。透過文獻探討法，界定委外風險類型、建立研究架構、設計訪談提綱及問卷內容後，進行訪談及問卷調查，以發現風險因素，並將訪談及問卷資料分析與彙整、歸納，確認可能的風險因素及風險指標，產生研究結論與提供未來之建議。
研究發現地方政府各機關將公有設施設備委託民間經營管理，普遍存在事前多未妥為規劃，並作成本效益分析或可行性分析；相關配套措施亦未嚴謹；契約內對於規範政府機關與廠商間之權利與義務等重要事項，相關條款亦未嚴謹妥適；機關對於指派之承辦人員專業能力及訓練亦嫌不足；機關及承辦人員較重視的是達成將業務委外之目的，而非廠商的履約情形及服務品質；相關內部控制亦未臻嚴謹；廠商的經營能力及配合度仍有改善空間等問題。而這些狀況可能影響政府推動委外目標及委外效益的達成，形成委外後所面臨的風險因素，經歸納有策略、內部控制、契約、組織及人力資源、經營能力等5個風險構面，而這些風險因素普遍存在於地方政府各機關中。

關鍵字

政府業務委外 ； 委託經營 ； 民營化 ； 風險

並列摘要

The governmental business outsourcing has become one of the most important policy tools in our country during the recent years, which is mainly to achieve the goals of man-power simplification and financial improvement. The facilities outsourcing has raised some problems most seriously among all the governmental business outsourcing. Because of some outsourcing conditions, such as that each case requests several years of management and operation period, the different request of character and work content, and the tedious and complex management /supervision way by the government, would tend to rise problems which are not easy to solve in the future and also increase some risk issues of outsourcing, it must therefore consider any countermeasures to deal with the risk.
The essay mainly studies some flaws as well as some difficult situation faced by the local authority to handle the public facilities outsourcing, so as to recognize what’s the derivative risk factors and indexes after outsourcing and to understand the local authority perception on the risk and countermeasure strategies. This research adopts literature study, interview and questionnaire survey as the main research approaches; By the literature study, it limited the outsourcing risk type, established the research frame, designed the interview compendium and the questionnaire content; By carrying on the interview and the questionnaire survey, it discovered some risk factors; By collecting and analysis the interview and the questionnaire material, it confirmed possible risk factor and the risk indexes, which will make the research conclusion and provide some suggestions for the future usage.
This research discovered some generalized problems occurred to the local authority working on the public facilities management outsourcing, such as the authority hadn’t conduct a satisfying and detailed plan, like a cost benefit analysis or the feasibility study, rigorous related coordinated measures; The contract neither had detailed regulations between the 2 parties’ (authority & contractor) right and duty nor did appropriate related provision; The authority personnel weren’t specialized and not trained throughout; What the authority and the personnel care, is to achieve the goal of outsourcing businesses instead of the contractor’s fulfillment and service quality; The related authority internal control has not yet arrived rigorously too; The contractor’s business capacity and the degree of adaptability still have space for improvements. All of the above possible conditions not only affect the government to impel outsourcing goal and efficiency but also form 5 risks after outsourcing, including strategic, internal control, contract, organization with the human resources and business capacity, and these risks exists generally in Local authority various institutions.

並列關鍵字

governmental business outsourcing ； outsourcing ； privatization ； risk

參考文獻

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