政府委外經營管理模式決策方案之選擇 —以桃園縣路邊停車業務為例

A Study on The Policy Selection of Government Outsourcing Management Model - An Example of Curb Parking Business in Tao-Yuan County

朱立園(Li-Yuan Zhu)

指導教授 ： 翁興利

國立臺北大學/公共事務學院/公共行政暨政策學系/碩士(2009年)

摘要

國內路邊停車委外業務從90年開始日益擴大，各縣市目前規模較大的當屬桃園縣，該縣所有的路邊停車收費鄉鎮區域皆陸續委外經營管理，在政府委外經營管理的領域中，乃以桃園縣政府路邊停車委外做經營管理模式決策方案之選擇的探討。　　
本研究以探討桃園縣路邊停車委外經營管理模式決策方案之選擇為主軸，首先從桃園縣路邊停車委外經營管理之沿革及各項公共領域相關文獻，訂立路邊停車委外經營管理之模式為決策目標，再匯集學者專家意見，歸納出14項決策標準內容。
藉由交通界素有專精之機關人員包括交通部路政司官員、縣政府交通局、處室主管及承辦人員、交通部運輸研究所及大專院校專研交通領域之教授，產業界包括桃園縣與台北縣之委外營運廠商，經二次問卷得出構面準則及準則內容，根據德菲法問卷的統計結果建立層級分析法的架構，運用成對比較分析找出路邊停車委外經營管理模式之最佳決策方案，以作為各縣市日後對路邊停車委外決策之參考。
　　本研究目的有(一)探討桃園縣路邊停車委外經營管理模式的決方案。(二)探討桃園縣路邊停車委外經營管理模式其決策標準權重。(三)歸納路邊停車委外經營管理模式決策標準與決策方案成對比較後，尋找其委外經營管理之最適管理模式。
綜合上述的研究，於結論中主要發現有(一)三大構面準則分析結果受訪者最重視為便民服務，重要性大於經營管理及行政管理，可見路邊停車委外經營管理所提供的服務是最受重視的項目。(二)準則內容分析結果受訪者以為服務品質權重最高，無論替選方案為何，評估指標仍以服務品質為最重要。 (三)委外經營管理決策排序，受訪者以為多區聯合委外為最適合方案，全縣整區委外為次要合適之方案，單區個別委外為最後較不合適之方案。
後續研究建議構面準則可以調整或準則內容可以增加做為研討，研究對象可納入民眾問卷以擴大研究範圍，德菲法採收歛共識以獲得更精確的評估成果。

關鍵字

路邊停車；委外經營管理；層級分析法；多準則決策；德菲法

並列摘要

Since 1980, outsourcing national curb parking affairs expends day by day, Taoyuan County has a larger scale than others so far and all his villages and towns outsource curb parking affairs continually. In the scope of public outsource management, the selection of outsourcing Taoyuan County curb parking affairs as a strategic decision plan is a discussion.
This research discusses the selection of strategic decision plan of Taoyuan County curb parking outsourcing management models. Start with Taoyuan County curb parking outsourcing management evolution and public domain literatures, set up curb parking outsourcing management model as a goal of strategic decision objective , collect academics and experts’ opinions, and then conclude 14 strategic decision standard contents.
By ways of commissioners and professors of transportation industrial circles in Ministry of Transportation and Communication, Transportation Department of Taoyuan County Government, Institute of Transportation, and universities and Outsource vendors of industrial circles in Taoyuan and Taipei County, via two times questionnaires to get criteria and contents, and then based on statistic results of Delphi Method questionnaires to build up Analytic Hierarchy Process. Last, use pair comparison analysis to find out the best strategic decision plan of curb parking outsourcing management model for other city/county governments’reference.
Objectives of this research includes
1.discuss the solution of Taoyuan County curb parking outsource management model
2.discuss the standard weight of criteria of Taoyuan County curb parking outsource management model
3.find out the best management model after analysis strategic standards and plans of curb parking outsource management model.
In conclusion, some crucial findings are
1.Interviewees pay much attention to public accommodation services than operation and administration management. Hence, the service provided by curb parking outsource management is the most respected
2.Interviewees think the highest weight of criteria is service quality no matter what alternatives are.
3.To sort outsource management strategic decisions, interviewees think multi-area joint outsource is the best solution, the second is the whole County outsource, and unitary area outsource is the last.
For further research, recommend adjusting criteria, increasing contents, enlarging research scope like including general public, and using Delphi Method to diminish common consensus to come out more accurate evaluation results.

並列關鍵字

Curb-side Park；Operate-Transfer；Analytical Hierarchy Process (AHP)；Multiple Criteria Decision-Making (MCDM)；Delphi Questionnaire

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