企業流程再造需要強勢領導？

Does Business Process Reengineering Requires Strong Leadership?

許秀芬(Hsiu-Fen Hsu)

指導教授 ： 方文昌

國立臺北大學/商學院/企業管理學系碩士在職專班/碩士(2014年)

摘要

企業經營者不斷思考如何讓經營績效達到預期成果?於是藉由企業流程再造（Business Process Reengineering）執行計畫所需要的團隊合作，調整經營體質、創造競爭優勢，達成績效目標；而企業流程再造的過程中，主管的領導風格會影響再造變革之成敗。因此，本研究目的在整合企業流程再造之相關研究文獻觀點，並探討企業流程再造、資訊科技運用、領導風格對經營績效之間相關性與相互影響之效果。
本研究樣本以中小企業為主，發出240份問卷，有效問卷221份，回收率達92.08%，所得樣本資料以SPSS 20.0進行統計分析；運用迴歸分析來檢驗三個主要的假說。研究結果顯示，企業流程再造程度愈高對經營績效的影響具有正向相關性。資訊科技運用對企業流程再造與經營績效具有調節效果之相關性影響。民主型領導風格對實施企業流程再造與經營績效具有調節效果之相關性影響。
本研究提供了主管領導風格對企業流程再造上的寶貴意見；建議主管的領導風格應多多展現溝通、參與與投入、協助與支持、以身作則的領導風格，有助於與員工建立信賴與共識關係。若企業將流程再造管理視為組織的常態，就能夠在激烈的市場競爭中勝出，因此，企業管理階層一定要具備傲視同儕的領導風格與執行力！

關鍵字

經營績效 ； 資訊科技運用 ； 企業流程再造 ； 領導風格

並列摘要

The enterprise managers always thinking about how to make the business performance to achieve the expectancy results. Consequently, from the BPR (Business Process Reengineering) execution of the plan requires teamwork, adjusted operating constitution, to create a competitive advantage, to achieve performance objectives; in the process of doing of business process reengineering, managers leadership style effect Process reengineering success or failure. Therefore, the purpose of this study was to investigate the business process reengineering relations, information technology application, leadership style and business performance related research literature perspective, explore the relevance and effectiveness of interaction between each other.
A survey was conducted samples were mainly medium and small enterprises, issued 240 questionnaires, 221 valid questionnaires were returned rate was 92.08%, the resulting sample data in SPSS 20.0 for statistical analysis; regression analyses were employed to test three main hypotheses. The study following show that business process reengineering the higher the degree of impact on business performance has a positive correlation. Use of information technology has the effect of adjusting the correlation effects on business process reengineering and business performance. Democratic leadership style has the effect of adjusting the related impact on the implementation of business process reengineering and business performance.
This study offers potentially invaluable input for leadership style of business process reengineering. Recommendations of the competent leadership style should show a lot of communication, participation and investment, assistance and support, set a good example of leadership style, helps to build trust and a common consensus with the staff. If the enterprises to use process reengineering management as the normal tissue, it is possible to win the fierce competition in the market, so enterprise must have a disdain for the management of peer leadership style and parallel execution !
Finding of this study are：
1. The Business Process Reengineering has a significant positive correlation impact on business performance.
2. The relationship between with the use of information technology and Business Process Reengineering has a moderating effect business performance.
3. The relationship between with the leadership style and Business Process Reengineering has a moderating effect business performance.

Keywords: business process reengineering, information technology application, operating performance, leadership style

並列關鍵字

operating performance ； information technology application ； business process reengineering ； leadership style

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