影響智慧型手機在工作上使用之因素

Investigation towards Smartphone’s Usage in Working

黎清蓉(Thanh-Dzung Le)

指導教授 ： 吳純慧

國立虎尾科技大學/管理學院/資訊管理研究所/碩士(2013年)

https://doi.org/10.6827/NFU.2013.00078

摘要

這幾年以來，智慧型手機的使用很快的就獲得廣泛的知名度。以很迅速的速度發展，比以往任何時候都更戲劇性的變化，變得更加的創新。隨著智慧型手機的發展，現在使用者可以使用智慧型手機的一些特別的功能，例如：以前是以個人電腦才能進行工作，現在則是透過智慧型手機就可以進行工作。
這項研究的目的是要清楚的了解員工智慧型手機的使用，以及對員工工作的使用行為意向，探討不同因素的影響。這項研究擴展TAM2，TAM2包括了員工打算使用智慧型手機工作的相關因素。這項研究還試圖找出智慧型手機使用者的意圖，透過影響感知有用性和感知易用性。提出了各式各樣的組合變量感知，如：有用性（PI）、工作相關性（JR）、感知有用性（PU）、自我效能（SE）、網際網路連接的品質（QI）、知覺易用性（PEOU） 、行為意圖（BI）、安全（PS）、節約成本（PCS）、知覺感知。
本研究的研究方法是以量化的方式。收集的數據來自201名員工在台灣的商業組織。為了測試我們的研究模型，本研究以結構方程模式（SEM）進行AMOS採用最大似然估計方法。
研究結果發現，影響使用智慧型手機在工作很重要的因素，包括：PI、JR、PU、SE、QI、PEOU、BI、PS、PCS。所以，使用意圖的主要決定因素是工作相關性、自我效能、感知易用性、網路連接品質、節約成本。兩個和工作相關的因素有：節約成本和工作相關性，使用智慧型手機的行為意圖是有一致性和顯著的影響。這項研究進一步證明了感知易用性的重要影響，而使用意圖是基於模型的研究，自我效能和網際網路連接的品質。

關鍵字

智慧型手機的使用 ； 感知有用性 ； 感知易用性 ； 行為意圖 ； 工作地方

並列摘要

The smartphone usage is gaining a rapid and wide popularity these days. Such swift development is creating a dramatic change in innovation and creation than ever before. With smartphones, the users could use them like personal computer with some special functions for both their daily-life activities and work-related-activities.
This study is aimed to figure out the smartphone usage of employees as well as investigate the influence of different factors on the behavioral intention to use of employees for their work. The study extended TAM 2 to include employee intention to use smartphones for work-related tasks. This study also attempts to find out how smartphones impact on user’s intention through perceived usefulness and perceived ease of use. A wide range of component variables were proposed with perceived usefulness (PI), job-relevance (JR), perceived usefulness (PU), self-efficacy (SE), Quality of Internet Connection (QI), Perceived ease of use (PEOU), Behavioral Intention (BI), Perceived of security (PS), Perceived of cost savings (PCS).
The research method used for this study is of quantitative. Data was collected from 201 employees from business organizations in Taiwan. To test our research model, structure equation modeling (SEM) was conducted using maximum likelihood estimation in AMOS.
The findings show that the factors including PI, JR, PU, SE, QI, PEOU, PS, and PCS are important in influencing smartphone usage in working. The main determinant of usage intention were job relevance, self-efficacy, perceived ease of use, quality of internet connection, perceived cost savings. Both Job Relevance and Perceived of cost savings are consistent and significant impact on the behavioral intention to use smartphones. The study further demonstrates the significant influences of perceived ease of use in which are self-efficacy and quality of internet connection in accordance with the model on which the research was based usage intention.

並列關鍵字

Smartphone usage ； perceived usefulness ； perceived ease of use ； behavioral intention ； workplace

參考文獻

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