- 學位論文
ERP導入活動階段問題之研究
What Problems are Important in ERP Implementation Activities?
摘要
企業資源規劃(Enterprise Resources Planning, ERP)已成為企業內外部資訊整合的必要的系統架構。為此，企業紛紛成立導入專案小組，投入大量的人力物力，並冀望ERP廠商能多加協助，進而順利與成功地E化企業。但因涉及公司總體部門，甚至外部資訊的介入，故導入過程繁複且緩慢，甚且有80%以上的活動是失敗的。 角度，提出成功關鍵因素、活動運作模式、個案研究等。另有學者從組織運作角度，探討導入活動組織架構、專案小組權責、教育訓練的重要性等，但遺憾的是，鮮少有學者深入闡述導入活動過程中，所將發生的問題，並藉此提醒企業及其專案主導者予以防弊。 為此，本研究透過以下七點論述：1.文獻回顧，能掌握各種導入活動程序；2.焦點訪談與德爾菲問卷等質性訪談法，選出最系統化「ERP 導入活動程序」；3.個案研究程序，觀察、紀錄與調查「各業務易發生之問題與嚴重度」；4.運用層級分析法(Analytic Hierarchy Process, AHP)，掌握各問題之不良影響程度；5.滿意度問卷，比較兩循環後的變化，進而了解個案企業在 ERP 導入活動上的能力變化與下階段改善目標；6. 提出問題，解決優先戰略地圖；7.闡述本研究成果之管理意涵及其運用價值。相信，本研究成果不僅提供個案研究上的新觀察與研究方法；協助企業正確選擇與迴避問題，以提升成功導入的可能性；同時，有效連結學術與實務，進而帶動學者對此領域的開發。
並列摘要
Implementing ERP brings some massive benefits for enterprises. However, whether enterprises can reach these benefits, it depends on how companies identify critical problems. Although there are a lot of studied researching ERP, it almost focuses on critical factors that affect successful ERP implementation. Hence, investigating important problems through ERP implementation activities of this study is seems as a new phenomenon in the ERP field. This paper aims to discover some key points as below: (1) compares pros and cons of implementation structure; (2) uses brainstorming to establish “The structure of various problems in ERP activities (draft case)”; (3) sets up “The structure of various problems in ERP activities (initial case)” by applying FGI; (4) uses Delphi method for ensuring the results rationality of focus group interviews (FGI); (5) establishes the weight table of each category with analytic hierarchy process (AHP); (6) proposes “The problem-solving priority strategy map”; (7) proposes some management implications.