ERP導入活動關鍵業務執行策略及其顧問能力指標之研究：動態能力觀點

ERP Implementation’s Key Task Strategy and Consultant Competence Indicator: A Dynamic Capability Perspective

鄭明弦(Ming-Sian Cheng)

指導教授 ： 簡德金

國立虎尾科技大學/管理學院/資訊管理研究所/碩士(2014年)

https://doi.org/10.6827/NFU.2014.00219

摘要

企業資源規劃(Enterprise Resource Planning)系統雖能提供即時資訊，來協助企業主管有效地整合與運用各項資源。但因導入過程中須不斷整合、建立與重新配置內外部資源、程序與能力，故有不少學者提出各種解決方案，企圖來提升導入活動之成效。但卻因各項成果過於概念性與片面化，加上活動過程中之執行程序與業務並不明確，以致無法真正有效協助企業精確採取具體行動，邁向成功之境。
為此，本研究結合質性訪談與多準則決策方法，建立ERP導入活動各階段關鍵業務之「業務順序決策表」及「業務執行策略圖」。並從動態能力觀點(Dynamic capabilities perspective)深入探討，以建立能力指標系統。
同時，也透過個案調查，來確認研究成果之合理性與相關性。藉此，以協助企業掌握導入活動之應有作為與決策方向，以及符合企業各階段所需求之顧問特質，進而提升導入活動成功率、減少無謂的資源浪費。

關鍵字

ERP ； 輔導顧問 ； 動態能力 ； 關鍵業務 ； 多準則決策 ； 策略圖

並列摘要

Enterprise Resource Planning (ERP) system is able to provide real time information to help business executives effectively integrate and apply resources, and become an essential factor for business operation. But the ERP implementation process must continue to integrate, build and reconfigure internal and external resources, procedure and capabilities, there are many scholars proposed a variety of solutions, and attempt to improve the effectiveness of implementation activities. Because the results are too conceptual and segmentary, and the process and practices of implementation activities are not clear, so the results can not effectively help enterprises to accurately adopt concrete action toward the success.
For this reason, this study combines qualitative interviews methods with multiple criteria decision making methods (MCDM) to establish “tasks execution order decision table” and “practices execution strategy map” of ERP implementation activities. And research it deeply from the view of dynamic capabilities, to build the competence indicator system.
Also through a case study, this study confirms the reasonableness and correlation of the results, to help enterprises grasp the task, decision-making direction, consultant peculiarity that conformed to the requirements in different stages of the enterprise and enhance the success rate, reduce redundant resources waste in ERP implementation activities.

並列關鍵字

ERP ； Consultant ； Dynamic capabilities ； key task ； MCDM ； Strategy Map

參考文獻

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