品質資訊系統之規劃與建構 -- 以某光碟製造公司為研究對象

涂鏡棕(Ching-Tsung Tu)

指導教授 ： 何應欽

國立中央大學/管理學院/工業管理研究所碩士在職專班/碩士(2006年)

摘要

品質資訊系統（Quality Information System; QIS）係管理資訊系統（Management Information System; MIS）與全面品質管理（Total Quality Management; TQM）之充分結合。而品質資訊系統之開發，須將流程導向之觀念置入系統運作核心，才能達成跨組織、跨功能之整合。藉由品質資訊系統之建立與運用，可協助企業發揮過程管理之持續改善功效，並朝品質提升與顧客滿意之目標不斷前進。

本研究利用流程改造模式之構建，簡化複雜系統，並藉由導入程序之實施，協助企業掌握現況與策劃未來願景。而針對品質資訊系統之規劃與建構，則提出系統化實施步驟與應用方法，協助企業順利推導；藉由系統功效之充分發揮與運用，可進而實現企業目標，創造競爭優勢。

關鍵字

全面品質管理 ； 管理資訊系統 ； 品質資訊系統

並列摘要

Quality Information System （QIS） is an ample combination of Management Information System （MIS） and Total Quality Management （TQM）. The concept of process orientation should be put into the core of system operation in order to have an integration effect that can stride across the organization and function widely in QIS developing. To set & use QIS validly will help the business improving effects always and moving toward the target of quality promoting and customer satisfaction continuously.

This research used configuring process reengineering model to simplify a complex system and then assisted the business to handle current situation and plan future perspective through implementing the introduction procedure. Systematic working steps and applied methodologies were proposed herein for being useful tools that will aid the business to plan and construct QIS smoothly, and then to fulfill the business goal and create the competitive superiority progressively via full applied effects in QIS.

並列關鍵字

Total Quality Management (TQM) ； Management Information System (MIS) ； Quality Information System (QIS)

參考文獻

1. Arinze, B. and C. Sylla, 1990, ”Information Derivability Analysis for Quality Assurance Information Management Systems,” Computers and Industrial Engineering, vol. 19, no. 1-4, pp. 251.

4. Chang, C.H. and J.L. Lin, 1991, “Data Flow Model of a Total Service Quality Management System,” Computers and Industrial Engineering, vol. 21, no. 1-4, pp. 117-121.

5. Chang, C.H., 1989, “Quality Function Deployment Process in an Integrated Quality Information System,” Computers and Industrial Engineering, vol. 17, no. 1-4, pp. 311-316.

6. Chang, C.H., 1988, “The Structure of Quality Information System in a Computer-Integrated Manufacturing Environment,” Computers and Industrial Engineering, vol. 15, no. 1-4, pp. 338-343.

9. Delone, W. H. and E. R. McLean, 1992, “Information System Success: The Quest for the Dependent Variable,” Information System Research, vol. 3, no. 1, pp. 60-95.