服務導向之流程績效儀表板系統

Service-Oriented Process Performance Dashboard System

張學義(Hsueh-yi Chang)

指導教授 ： 李允中

國立中央大學/資訊電機學院/資訊工程學系/碩士(2007年)

摘要

流程改善(Process Improvement)為軟體工程領域重要的議題之一，
然而要改善一個流程，我們首先必須知道該流程目前的表現為何。本
論文(Service-Oriented Process Performance Dashboard System, PPDS)提
供一組測量流程績效(Process Performance)的方法，目的在於讓決策者
(Decision Maker)瞭解目前開發流程用於專案(Project)開發的績效
(Performance)程度，我們提供若干指標(Indictors)作為測量流程績效的
代表，這些指標可能源自於不同的可測量概念(Measurable Concept)，
我們將這些指標用儀表板(Dashboard)的方式來呈現，讓決策者可以直
覺且容易地觀測到流程績效的數值，作為日後流程改善的機會。同時，
儀表板系統是以服務導向(Service-Oriented)的方式進行設計與實作，可
達成較佳的使用彈性與擴充性。

關鍵字

儀表板 ； 網際服務 ； 流程績效

並列摘要

Process improvement is an important issue in software engineering,
but we must know process performance first before improving a process.
This thesis named Service-Oriented Process Performance Dashboard
System (PPDS) provides a suite of methods for measuring the process
performance and providing some indicators that are used to represent
measurement results. These indicators may be derived from different
measurable concepts. We use the dashboard system to represent these
indicators to let decision makers observe results intuitively and provide
opportunity for process improvement. Moreover, the design and
implementation of the dashboard system is based on Service-Oriented
Architecture (SOA) that can achieve more flexible and extensible usage.

並列關鍵字

Web Service ； Dashboard ； Process Performance

參考文獻

[1] William A. Florac & Anita D. Carleton, Measuring the Software

Process: Statistical Process Control for Software Process Improvement,

Clark, Joseph Dean & Fred Hall, Practical Software Measurement:

Objective Information for Decision Makers, Addison-Wesley

[3] CMMI Product Team, “Capability Maturity Model Integration, Version