系統思維組織管理評鑑制度之研究

Study of the Review Institution of the Organizational Management by the Systems Thinking

周金柱(Jin-juh Jou)

指導教授 ： 廖述良

國立中央大學/工學院/環境工程研究所/博士(2007年)

摘要

評鑑在組織管理營運過程中扮演重要角色，透過評鑑以掌握問題及原因，尋求解決及改善之方法，以確保組織任務目標之達成，並有效提升組織營運績效。現有的各種評鑑制度與辦法多數並不符合系統思維之組織管理原則，無法真正確保組織任務目標之達成及組織營運績效之提升。另外，部分的評鑑制度與辦法在本質上並不屬於組織管理之評鑑事務。本研究之目的主要是透過系統思維之理念與原則的建立，以及系統思維之組織管理基本架構與機制的建立，來發展出一個符合系統思維之組織管理評鑑制度，以供公私部門組織作為建立與修訂其組織管理評鑑制度與辦法之參考。研究內容包括整理系統思維之理念與原則、發展系統思維之組織管理架構與機制、發展系統思維之組織管理評鑑制度、比較現有評鑑案例。本研究重新整理系統思維之理念與原則，歸納為十大特性原則；透過系統思維，已發展及建立組織管理之架構、機制、程序(PIMCR3)，並發展出一個符合系統思維組織管理之評鑑制度，實際應用於三個案例之比較。

關鍵字

系統思維 ； 組織管理 ； 評鑑 ； 組織管理程序(PIMCR3)

並列摘要

Review plays the important role in the organizational management, it can find the problems, the causes, the solution ways and the improvement ways, so that assure the .reach of the goals and promote the performance of the organizational operation.. Some of the institutions and rules do not fit the principles of the organizational management of the systems thinking, so that can not assure the .reach of the goals and promote the performance of the organizational operation. The objectives of this study are to establish the concept and rule of systems thinking and apply to establish the basic structure and mechanism of the organizational management, so that can be applied to improve the institutions and rules of the review. There are four tops of the content of this study, including reorganize the principles of systems thinking, develop the basic structure and mechanism of the organizational management that fit the principles of systems thinking, develop the structure of the review that fit the principles of systems thinking, and compare the three cases of the the environmental field such as the auditing on incineration, initiation license for environmental testing organizations and performance evaluation to local government. The results of this study have developed ten principles of systems thinking, the basic structure and mechanism of the organizational management, the structure of the review, and the comparison of the three cases.

並列關鍵字

Systems Thinking ； Organizational Management ； Review ； Organizational Management Process (PIMCR3)

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