行銷與研發跨部門整合對新產品開發績效關係之探討

陳育絹(Yu-chuan Chen)

指導教授 ： 林明杰

國立中央大學/管理學院/企業管理學系/碩士(2014年)

摘要

持續地新產品開發是企業創造利潤且永續經營的必要條件，但其過程中充滿了各種風險與不確定性，因此充分瞭解新產品成功的因素，是企業開發新產品時重要的努力方向；而跨部門整合在該領域上一直是被廣為探討且證實能有效提升產品開發績效，另外，由過去各文獻中可發現，研發與行銷部門的整合也一直是備受注目的焦點。
本研究首先對跨部門整合進行定義與分類為跨部門互動與跨部門合作二構面，加入資訊通訊技術的應用對問項進行修改，並探討其對新產品開發績效間的關係；再進一步探討專案創新類型與市場導向類型對跨部門整合及產品開發績效間的調節關係，以期對跨部門整合文獻進行補充了解。
本研究以台灣電子資訊產業為抽樣對象，針對參與產品開發之研發、行銷部門人員進行問卷發放共270份，回收有效問卷188份，有效問卷回收率69.6%；並使用統計軟體IBM SPSS 21，以因素分析、集群分析與回歸分析檢定樣本，實證分析結果如下：
1. 跨部門互動與跨部門合作對新產品開發績效有正向影響。
2. 急遽式創新專案下，頻繁地跨部門互動與合作將能顯著提升產品開發績效。
3. 主動式市場導向下，頻繁地跨部門互動與合作並無法提升產品開發績效、效率與效果；而採回應式市場導向下，跨部門互動與合作與產品開發績效、效率、效果皆有顯著且正向的關係。

關鍵字

跨部門整合 ； 產品創新 ； 市場導向 ； 新產品開發績效

並列摘要

It is necessary to continuously develop new products for a company even the procedure is full of risks and uncertainties. As for that, knowing the key successful factors on New Product Development becomes an effort that companies must pay. Interdepartmental Integration was often comprehensively discussed and empirically tested and can improve new product performance, and according to researches, integration between R&D and Marketing was always the focus under spotlight.
To test the relationship between Interdepartmental Integration and Product Performance, this study first defined Interdepartmental Integration into two dimensions –Interdepartmental Interaction and Collaboration, then modify items with the application of Information Communication Technology. In order to get additional insights, the study also verifies the moderate effect about Product Innovativeness and Market Orientation as further research.
The research uses samples from Electronic and Information Industries in Taiwan. The respondents are chosen from both R&D and Marketing departments. They all have experience of processes on new product development. A total number of 270 questionnaires were released and the effective samples collected were 188, namely the effective response rate of 69.6%. IBM SPSS 21 was used for Factor Analysis, K-Means Analysis and Regression analysis. Test results are shown as below:
1. There was a positive and significant effect between Interdepartmental Interaction / Collaboration and Product Performance.
2. The moderating effect of Radical Innovations on the relationship between Interdepartmental Interaction / Collaboration and Product Performance is stronger than Incremental Innovations.
3. The moderating effect of Proactive Market Orientation on the relationship between Interdepartmental Interaction / Collaboration and Product Performance is insignificant and the opposite on Responsive Market Orientation.

並列關鍵字

Interdepartmental Integration ； Product Innovativeness ； Market Orientation ； New Product Performance

參考文獻

劉懿靚(2007)。市場導向與跨組織整合對新產品開發績效影響相關之研究(未出版之碩士論文)。國立中央大學企業管理研究所，桃園。

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