利用六標準差管理提升生產效率－以Ａ公司塗料充填流程改善為例

By Using Six Sigma Method to Enhance Production Efficiency - To Improve Paint Filling Process of A company for Example

饒連凱(Lien-Kai Jao)

指導教授 ： 曾富祥

國立中央大學/管理學院/工業管理研究所碩士在職專班/碩士(2012年)

摘要

六標準差(Six sigma)已廣泛應用於國內外知名企業，許多案例及經驗證實其為有效的流程管理方法，藉由六標準差的執行，可使與組織相關的流程品質獲得提升。
現今的企業面臨競爭對手日益嚴峻的挑戰，紛紛嘗試利用各種改善手法提升組織競爭力，個案公司亦不例外，於08年企業整併後，藉以導入六標準差作為有系統的改善管理方法，成立相關部門，將其推廣至組織內的各部門，並要求所有工程師層級以上的員工接受培訓，使其人手每年至少一項改進專案，透過眾人之力，促使企業流程更為精進，並保有足夠的競爭優勢。
回顧相關文獻，焦點大多以企業導入六標準差，或科技業如何運用六標準差改善產出品質為個案，鮮少以傳統產業流程改善為題。本論文以精實生產消除浪費之思維，藉由六標準差的手法，結合設備總合效率之計算基礎，並以實際量測數據進行分析，透過流程檢討改進的方式，提升傳統塗料製造產業之生產效率，以符合企業內部顧客之需求。此乃有助於個案公司未來極力拓展專案式及個人化商品，於供貨不及之窘境發生前先行排除，故此研究個案選定生產流程之瓶頸製程，作為改善之要項。

關鍵字

精實生產 ； 設備總合效率 ； 六標準差

並列摘要

The method of Six Sigma which has been extensively used in many famous enterprises worldwide to enhance their quality of procedure. Simultaneously the method of Six Sigma has been proved in many cases and experiences as well, it could let their quality management function in the affiliated organizations be promoted effectively.
The present enterprises are looking for all kinds of improvements, as they are confronted with rigorous challenges from global competitors, therefore, numerous of them would choose attempting to use all kinds of improvements for enhancing the competitiveness of these or-ganizations. Also, there is no exception for the case of A company, which was combined and integrated in the year of 2008. By introducing the method of Six Sigma with both systemic and improvement as its administrative method, the case of A company has established the rel-ative departments and also let it popularize to each department, furthermore, they requested a part of their employees which the designation is an engineer or above to take training, that is the reason why the company trained its employees to be more efficient and requested these trained people to improve their specialty at least one each in every year. With this reform, which is not only promoting the production procedure and lean production but also enhancing the competitive advantages of the company.
To review the relevant literatures, it would be found that most of them are focused on the situation which the enterprises how to introduce the method of Six Sigma or the technology industries and improve their production’s quality and management with the method of Six Sigma. In other words, it is difficult to be found that a literature which the topic is about some improvements of traditional industries’ production procedure. Therefore, in this thesis, the reader can find the content is extremely focused on the thinking of lean production to elimi-nate wastes. By using the method of Six Sigma, calculating which is based on integration of Overall Equipment Effectiveness, analyzing with the actual measurement data and reviewing through the way of operating procedure to improve, we can find the production efficiency in traditional paint''s industry would be enhanced and the performance of production would be satisfied with the internal customer''s demands simultaneously.
To sum up the above, using the method of Six Sigma is helpful to the case of A company, not only to let the personal and project products broaden intensively in the future but also to avoid the situation which supplies are running short. In view of the above reasons, the subject was selected on this case study for improving on the bottlenecks which would be encountered of production procedure management as the most important projects to improve.

並列關鍵字

Six Sigma ； Lean Production ； OEE

參考文獻

﹝8﹞楊大和，謝瓊嬉，「電子業向汽車業取經—精實生產在TFT-LCD產業的成功應用」，品質月刊，第44卷第九期，59~65頁，中華民國品質協會，台北市，2008。

﹝1﹞AkzoNobel Decorative Paints, Six Sigma Green Belt Training, AkzoNobel Decorative Paints, Shanghai, May 2011.

﹝2﹞Benjamin W. Niebel, Andris Freivalds著，工作研究，王明揚和林迪意譯，初版，美商麥格羅．希爾國際股份有限公司 台灣分公司，台北市，2006。

﹝3﹞科建管理顧問股份有限公司，Six Sigma綠帶人員，四版，科建管理顧問股份有限公司，桃園，2009。

﹝5﹞鄭欣如，「建構六標準差與精實生產方式應用於服務業之整合模式」，中原大學，碩士論文，2004。