- 學位論文
新北市政府外籍外勞團體爭議特徵與處理方式之研究
Features and Resolution Approaches of Foreign Workers’ Group Disputes in New Taipei City
摘要
為探討更有效的外勞集體爭議處理，本研究藉由分析2008年至2011年6月新北市政府集體勞資爭議案處理紀錄，以越南籍、泰國籍、印尼籍、菲律賓籍等四國為主，分析新北市外勞集體勞資爭議案件的爭議特徵及處理方式。 外籍勞工集體爭議之爭議特徵歸納成六點：(1)集體爭議與景氣有關，景氣好時爭議少，景氣差時因勞動條件被迫改變因此爭議增加。(2)集體爭議以越南籍和泰國籍勞工為主。(3)集體爭議與個別爭議類似，皆以勞方提出申請為主。(4)以書信、電話及1955為主要受理管道，1955雖降低外勞的申訴成本，卻容易導致處理成本的浪費。(5)外籍勞工集體爭議與工作類別有關，以製造業為主。(6)爭議類別主要是工資爭議的加班費及薪資、契約爭議的契約內容及膳宿費。 外籍勞工集體爭議之處理方式有以下五種特徵：(1)處理方式與爭議發生年別的景氣無關。(2)越南籍勞工爭議協處人員偏好使用協調會議處理，泰國籍勞工爭議協處人員偏好使用電話處理方式。(3)當非營利組織或其他第三方介入集體爭議時，對處理方式並無影響。(4)製造業及養護機構看護工發生集體爭議時多採協調方式進行，家庭看護工的集體爭議因為皆屬人口販運案件，故皆採調查方式處理。(5)契約或工資爭議會先透過電話進行處理，若無法達成共識則召開協調會處理。 本研究建議，雇主應建立內部申訴管道；勞政機關應多針對容易發生外勞集體爭議的工作類別、勞方國籍、景氣循環增加對外勞的關懷訪視與勞動檢查；提升仲介於勞資關係中所扮演的角色，使其於勞資爭議發生時能積極協助處理解決。
並列摘要
This study intends to explore the features and resolution approaches of foreign workers’ groups disputes by analyzing the records, which mainly involve Vietnamese, Thai, Indonesian and Filipino workers, handling by the New Taipei City Government from 2008 to June 2011. Feature of foreign workers groups disputes have been detected as the following: (1)More group disputes were observed in recession. (2) Groups disputes involved mainly Vietnamese and Thai. (3)Group disputes were mainly raised by workers. (4) Grievance channels include correspondence, telephone and 1955 hotline. (5) Group disputes occurred mainly in the manufacturing. (6) Group disputes concerned mainly wages, overtime payment, work contract and accommodation expenses. The group disputes resolution approaches have the following characteristics: Conciliation is the primary approach, supplemented by surveys and telephone processing. Most Vietnamese disputes are resolved by conciliation while most Thai disputes are resolved by telephone processing. Some suggestions have been provided to alleviate foreign workers’ group disputes.