- 學位論文
企業EAP志工助人經驗詮釋與情緒結果之模式建構
Helping others is the origin of happiness?! The serving experiences of corporate EAP volunteers
摘要
本研究對員工可否追求持續快樂的議題進行探究。本研究以情感事件理論的架構為基礎，主張企業EAP 志工幫助同事的事件是引發其情緒反應的因素，利用認知評估理論來解釋不同的助人事件引發企業志工特定情緒的原因。透過深度訪談的資料蒐集方法來探究連結助人事件與特定情緒之間的認知評估因素。來自5家設置EAPs 制度的15位EAP 志工所分享的27項助人事件的資料結果顯示，幫助同事解決問題可能引發正向的情緒結果。資料及結果模式顯示，企業EAP 志工的特別評估架構引發了特定的情緒結果，而個體在認知評估上的差異可以解釋負向事件為何最終轉變成一種正向情緒經驗。其中，由自我代理與目標完成及自我認同的認知評估架構不但是促發志工產生正向情緒結果外，這二個認知評估架構同時也是影響志工們經歷負向事件最後產生正向情緒結果的主要因素。本研究透過企業EAP志工的幫助同事的經驗來探討企業管理者如何協助員工獲取持續快樂的議題。
並列摘要
Although attaining happiness is an important lifelong goal for many people, surprisingly little research has stressed on how happiness can be increased and then sustained. Drawing on the affective events theory, the author suggests that EAP corporate volunteers’ helping behavior for their coworkers can intrigue these volunteers’ emotion reaction. Cognitive appraisal theory was used to explain the raisons of the EAP corporate volunteers’ emotion reactions. A qualitative interview study was used to explore the helping events and cognitive appraisals that elicit specific discrete emotions during giving helps to their coworkers. Models were grounded from the analysis of the helping experiences of 15 EAP corporate volunteers with 27 helping events. The results showed that helping coworkers solve their problem was most likely to trigger positive emotions. The configuration of the appraisals, such as self-agency with the goal achievement and ego-identity may play an important role for sustainably increasing happiness. These two cognitive appraisals also contributed to explain why some initially negative helping events ultimately become a positive experience. By unpacking the serving experiences of EAP corporate volunteers, we discussed the issues of helping others and the pursuit of happiness. The implications of the study for managers to design the effective strategies for employees to pursuit sustainably happiness are also discussed.