- 學位論文
真誠領導對轉變型、交易型領導與組織公民行為之間的影響
Effects of authentic leadership on transformational leadership and transactional leadership between organizational citizenship behaviors.
摘要
2008年年底的金融大海嘯，所帶來的經濟風暴，使大多數的產業蒙受慘不忍睹的損失，甚至破產收場。本研究的探究母樣本對象為小企業，甚至是微型企業的報關產業；它是執臺灣進、出口貿易把關的牛耳服務產業。該產業在經濟風暴下如何自保度過，進而儲存能量在下一波景氣復甦時，展現活力，再度獲得大企業的服務青睞，是本研究探究的前提。當前報關產業所面臨的問題，舉凡不外政策/環境、經營策略與內部管理等分析，各自皆影響到該產業的績效。本研究將關注在內部管理的領導類型/風格，它們將如何影響組織公民行為的產出等議題。綜觀華人研究文獻中，雖有些針對產業的內部管理做進一步的剖析，例如：領導風格的轉換型領導與交易型領導對組織公民行為的影響。但尚未發現有進一步就真誠領導如何影響組織公民行為的產出等議題做一番探討。本研究以發放問卷的方式測試本研究假設，以高雄地區的報關公會會員為調查對象，並採取配對式問卷，每一組有效問卷含負責人自評、負責人/主管評議員工和員工自評等3種，親自拜訪發放共217家，拒絕調查共132家，僅回收85家/組，整體有效回收率為94.39 %。透過SPSS16.0的分析後，主要研究結果為：1、賦能在轉換型領導和對組織的組織公民行為間具有正向的中介影響效果。2、交易型領導會正向影響對組織的組織公民行為間效果。3、本研究依據上述結果加以討論並提出相關意涵、研究限制與對後續研究的建議。
並列摘要
The Financial Tsunami in the end of 2008 that caused the economic storm, it makes most industries suffered disastrous loss and even bankrupt ending. The research population of investigated samples is focusing on the customs broker industries which are small and medium-sized enterprises, even the miniature enterprises. It is one of the chief of service industry to handling the import and export trade market in Taiwan. These industries under the economic storm will how to preserve energy and vitality by themselves in the next business recovery and once more acquire the service favor of big enterprises are the premise of research investigation. At present, the problem of the customs broker industries are how to analysis the policy、environment of external and management strategy、management of internal etc. and they would influence the results of this industry. This research will pay attention to internal management by the leadership types; they would how to influence the issue of Organizational Citizenship Behavior (OCB) etc. To make a comprehensive survey of Chinese research, it has some to aim at the internal management of industry and to do a further analysis, for example: The influence between Transformational Leadership and Transactional Leadership with Organizational Citizenship Behavior. But it hasn’t found to do study which the Authentic Leadership how to influence organization citizen behavior further. This research would issuing a questionnaire to test originally studies assumption with the members of the customs broker of Kaohsiung and adopt a couples set of questionnaire; each set of questionnaire contains a self-evaluation of representative director、each employees evaluation by supervisor evaluated and employee self-evaluation total 3 kinds. Visit to issue companies total 217 in person, the brush-off investigates total 132 and only recalls 85 companies/ per set, overall effectively recall rate are 94.39 %. Through the analysis of the SPSS16.0 after, main research result is: 1. Empowerment could positive mediator the organizational citizenship behavior which focus on organization. 2. Transactional leadership could positive influence the organizational citizenship behavior which focuses on organization. It would depend on this result of study to discuss and provide the forth related meaning、study restriction and the suggestion of following research.