健行遊客對瓦拉米步道遊憩設施滿意度之研究

Studies on the Hiking Tourist Satisfaction about Recreational RecreationalFacilities at the Walami Trail

劉字棋(Guan-Guay Mao)

指導教授 ： 毛冠貴 ； 許振宏

國立屏東科技大學/農學院/熱帶農業暨國際合作系所/碩士(2009年)

https://doi.org/10.6346/NPUST.2009.00314

摘要

本研究係針對健行遊客，進行瓦拉米步道遊憩設施滿意度的問卷調查，研究地區包括南安遊客中心、步道口至佳心段步道及佳心至瓦拉米段步道，研究方法首先係透過文獻探討、實地調查與遊客訪談，擬定問卷內容及進行施測，其次依據問卷調查資料，進行敘述性統計、獨立樣本t檢定、單因子變異數分析、皮爾森基差相關檢定等統計分析。研究結果發現：(1)南安遊客中心服務滿意度最高(4.2)，步道口至佳心路段遊憩設施滿意度次之(4.0)，佳心至瓦拉米路段遊憩設施滿意度為最低(3.9)。
(2)南安遊客中心服務之問項，在環境清潔及工作人員服務態度滿意度最高，因為遊客中心內外環境保持清潔且工作人員與遊客互動良好、態度親切，且新增台灣黑熊紀錄片之播放；景點導覽資料的內容詳盡度在滿意度上較低，原因是部份遊客進入瓦拉米步道前，並未取得景點導覽資料，無法適時提供遊客健行之參考。(3)步道口至佳心路段遊憩設施滿意度方面，以山風ㄧ號吊橋、山風二號吊橋的安全性滿意度最高，原因為鋼鐵材質製作之吊橋，橋面板穩固，搖晃度低，護欄夠高，讓遊客感到安心；滿意度較低為步道口至佳心間，距離2.8km，無廁所可用。(4)佳心至步道口路段遊憩設施滿意度方面，以黃麻ㄧ號吊橋、黃麻二號吊橋的安全性滿意度最高，因為橋索及橋面板抽換整修後，狀況保持良好；滿意度較低為佳心至瓦拉米路段距離9.1km，兩地間亦無廁所可用，可
評估適當地點增設生態廁所加以解決。

關鍵字

遊憩設施 ； 瓦拉米步道 ； 滿意度 ； 健行

並列摘要

The objective of this study is aimed to investigate the hiking visitors’ satisfactions about the recreational facilities at the Walami Trial. Research regions included Nan-An Visitor Center, trial sections from entrance to Chiasin, and from Chiasin to Walami. The contents of questionnaire were designed after searching related literature and on-site interview with the visitors and then surveyed. Data obtained from questionnaire survey were statistical analyzed by descriptive statistics, t-test of independent sample, one-way analysis of variance, and Pearson’s differential correlation test. (1)Results showed that highest degree of satisfaction was found for the service provided by Nan-An Visitors Center (4.2) followed by recreational facilities implemented at the trial section from the entrance to Chiasin (4.0) while the lowest degree of satisfaction was found for recreational facilities implemented at the trial section from Chiasin to Walami (3.9).(2)Among all questions about the service of Nan-An Visitor Center asked the environmental clearness and the service manner of personnel gained the highest degree of satisfaction because of the well-preserved clean environment around the center, nice interaction between visitors and service personnel, and the newly-added video show about the living record of Taiwan black bear. Comprehensiveness of navigation information about the scenic spots gained lower degree of satisfaction because parts of visitors couldn’t get prompted referential information from the navigation information before entering the Walami Trial.(3)The highest degree of satisfaction on recreational facilities at the trial section between the entrance and Chiasin was found for the safety of Shanfong 1 and 2 suspension bridges because visitors felt safe about the steel-made suspension bridges that had solid deck on it, low degree of vibration, and taller protective fence. Lower degree of satisfaction was found due to the lacking of toilet facilities for visitors to use at the trail section between the entrance and Chiasin (2.8 km distance).(4)Safety of Jute 1 and 2 suspension bridges that had good maintenance condition after the implement of new bridge wire and surface deck gained the highest degree of satisfaction in the recreational facilities surveyed at the trial section between Chiasin and Walami. Lacking of toilet facilities for visitors to use between Chiasin and Walami section gained the lower degree of satisfaction. After evaluation, toilet facility that has bio-degradable function may be built at suitable location to solve this problem.

並列關鍵字

Recreational facilities ； Walami Trial ； Degree of satisfactory ； Hiking

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