高中職教師工作壓力、情緒耗竭與教學效能相關性之研究

A Study on the Relationship among Job Stress, Emotional Exhaustion and Teaching Efficiency of Senior High School Teachers

許瀞文(Shyu Jing-Wun)

指導教授 ： 鍾鳳嬌

國立屏東科技大學/人文暨社會科學院/技職教育研究所/碩士(2018年)

https://doi.org/10.6346/THE.NPUST.TVE.008.2018.F02

摘要

本研究旨在探討高中職教師工作壓力、情緒耗竭與教學效能之相關性。首先，了解高中職教師工作壓力、情緒耗竭與教學效能的現況；其次，比較不同背景變項的高中職教師之工作壓力、情緒耗竭與教學效能的差異情形；接著，探討高中職教師的工作壓力、情緒耗竭與教學效能三者之間的相關性；最後，探討高中職教師的工作壓力、情緒耗竭對教學效能之預測力。
本研究以問卷調查法來進行研究，針對南部及東部公、私立高中職教師為對象，回收有效問卷400份，回收問卷可使用率達98%。並將所取得資料以敘述性統計、獨立樣本t檢定、單因子變異數分析、皮爾森積差相關、多元迴歸分析等統計方法，進行資料分析處理，最後進行歸納整理出結果。所獲得主要結論如下：
一、高中職教師工作壓力屬中上程度。
二、高中職教師教學效能屬中上程度。
三、高中職教師情緒耗竭屬中等程度。
四、不同背景變項高中職教師工作壓力之差異情形。
（一）學士畢之高中職教師工作壓力感受高於師院畢及碩士畢之教師。
（二）私立高中職教師工作壓力感受高於公立學校之教師。
（三）技術類科教師工作壓力感受高於普通科及藝能科教師。
五、不同背景變項高中職教師教學效能之差異情形。
（一）碩士畢之高中職教師在教學效能上顯著高於其他學歷之教師。
（二）公立高中職教師在教學效能上顯著高於私立高中職教師。
（三）高中職專任教師在教學效能上顯著高於導師與兼任行政之教師。
六、不同背景變項高中職教師情緒耗竭之差異情形。
（一）31－40歲之高中職教師情緒耗竭感受高於41－50歲之教師。
（二）學士畢之高中職教師情緒耗竭感受高於碩士畢之教師。
（三）私立高中職教師情緒耗竭感受高於公立學校之教師。
（四）兼任導師之高中職教師情緒耗竭感受高於專任教師。
（五）技術類科教師情緒耗竭感受高於普通科及藝能科教師。
（六）未婚之高中職教師情緒耗竭感受高於已婚教師。
七、高中職教師之工作壓力與教學效能有中度負相關。
八、高中職教師之工作壓力與情緒耗竭有中高度正相關。
九、高中職教師之教學效能與情緒耗竭有中度負相關。
十、高中職教師之工作壓力對情緒耗竭達顯著正向影響。
十一、高中職教師之工作壓力對教學效能達顯著負向影響。
十二、高中職教師之情緒耗竭對教學效能達顯著負向影響。

關鍵字

高中職教師 ； 工作壓力 ； 情緒耗竭 ； 教學效能

並列摘要

The purpose of this study is to explore the relationship among job stress, emotional exhaustion, and teaching efficiency of senior high school teachers. First, understand the current situation of work stress, emotional exhaustion and teaching efficiency of senior high school teachers. Second, compare the difference in work stress, emotional exhaustion and teaching efficiency between senior high school teachers and teachers with different background. Third, explore the correlation between job stress, emotional exhaustion, and teaching efficiency among senior high school teachers. Finally, it discusses the job stress and emotional exhaustion of senior high school teachers on predicting teaching efficiency.
This study adopted a questionnaire survey to public and private senior high school teachers in the South and East Region. There were 400 effective questionnaires were returned and the rate of use of the questionnaire was 98%. The data were analyzed by SPSS 20 methods include Descriptive Statistics, Independent-Sample T Test, One-Way ANOVA, Pearson product difference correlation, and Multiple regression analysis. Finally, the following conclusions were drawn from the results of the study:
1. The degree of job stress of senior high school teachers surveyed was medium to high.
2. The degree of teaching efficiency of senior high school teachers surveyed was medium to high.
3. The degree of emotional exhaustion of senior high school teachers surveyed was moderate.
4. The differences among the different background variables of job stress of senior high school teachers:
(1) Teashers who got bachelor's degree had higher job stress than who got master's degree.
(2) Teashers who teach in private senior high school had higher job stress than who teach in public senior high school.
(3) Teashers who teaches technical subjects had higher job stress than who teaches general and art subjects.
5. The differences among the different background variables of teaching efficiency of senior high school teachers:
(1) Teashers who got master's degree had higher teaching efficiency than other.
(2) Teashers who teach in public senior high school had higher teaching efficiency than who teach in private senior high school.
(3) Full-time teachers of senior high school had higher teaching efficiency than mentors and administrative teacher.
6. The differences among the different background variables of emotional exhaustion of senior high school teachers:
(1) Teashers who aged 31 to 40 of senior high school had higher emotional exhaustion than who aged 41 to 50.
(2) Teashers who got bachelor's degree had higher emotional exhaustion than who got master's degree.
(3) Teashers who teach in private senior high school had higher emotional exhaustion than who teach in public senior high school.
(4) Mentors of senior high school had higher emotional exhaustion than Full-time teachers.
(5) Teashers who teaches technical subjects had higher emotional exhaustion than who teaches general and art subjects.
(6) Teashers who Unmarried had higher emotional exhaustion than who married.
7. There is a moderate negative correlation between the job pressure and teaching efficiency of senior high school teachers.
8. There is a significant positive correlation between job stress and emotional exhaustion of senior high school teachers.
9. There is a moderate negative correlation between the job stress and emotional exhaustion of senior high school teachers.
10. Senior high school teachers's job stress has a significant positive effect on emotional exhaustion.
11. Senior high school teachers's job stress has a significant negative effect on teaching efficiency.
12. Senior high school teachers's emotional exhaustion has a significant negative effect on teaching efficiency.

並列關鍵字

Senior high school teachers ； job stress ； emotional exhaustion ； teaching efficiency

參考文獻

白家儀、賴志峰(2014)。少子化衝擊下私立高級中等學校教師工作壓力與教學效能關係之研究。學校行政雙月刊，93，185-209。

林志成、林仁煥（2008）。增能創價、策略聯盟與特色學校經營。學校行政，58，1-20。

郭生玉(1989)。教師工作壓力與工作心厭關係之研究。國立臺灣師範大學教育心理與輔導系教育心理學報，22，131-146。

一、中文部分

方聖輝（2011）。花東地區國小健康與體育教師工作壓力與因應策略關係之研究。國立臺東大學體育教學碩士論文，未出版，臺東市。