越南飯店線上投訴行為之研究

Vietnam Lodging Industry Online Complaining Behaviors

阮世顯(Nguyen The Hien)

指導教授 ： 蘇衍綸

國立屏東科技大學/國際學院/熱帶農業暨國際合作系/博士(2023年)

https://doi.org/10.6346/NPUST202300108

摘要

無資料

關鍵字

網絡口碑 ； 線上投訴行為 ； 飯店等級 ； 文化背景 ； 服務品質

並列摘要

無資料

並列關鍵字

eWOM ； online complaining behavior ； hotel class ； cultural background ； service quality

參考文獻

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Albayrak, T. and M. Caber. 2015. Prioritisation of the Hotel Attributes According to Their Influence on Satisfaction: A Comparison of Two Techniques. Tourism Management 46: 43-50.

Alegre, J., S. Mateo, and L. Pou. 2009. Participation in Tourism Consumption and the Intensity of Participation: An Analysis of Their Socio-Demographic and Economic Determinants. Tourism Economics 15(3): 531-546.

Amblee, N. 2015. The Impact of Cleanliness on Customer Perceptions of Security in Hostels: A Wom-Based Approach. International Journal of Hospitality Management 49: 37-39.