醫事人員職場疲勞與幸福感之研究：以休閒調適策略為中介變項

A Study on The Relationship between Burn Out and Well-being in Medical Personnel: The Mediating Role of Leisure Coping Strategies

辜怡華(Ku Yi-Hua)

指導教授 ： 陳寬裕

國立屏東科技大學/人文暨社會科學院/休閒運動健康系所/碩士(2023年)

https://doi.org/10.6346/NPUST202300301

摘要

本研究欲瞭解臺灣醫事人員其職場疲勞、幸福感的關係，並探討休閒調適策略在職場疲勞對幸福感間是否具有顯著的中介效果。 研究背景為2019年11月，於中國武漢爆出新型冠狀性病毒肺炎(即COVID-19)，隨後在全球大流行，國內則是於2022年4月疫情升溫，確診人數急遽上升隨著疫情加劇，一線的醫事人員處在高壓的工作環境中，導致其身心俱疲進而影響離職率。 研究對象為於2023年屏東地區各級醫療院所之醫事人員進行抽樣調查，採用問卷調查方式以收集資料，期望研究結果可供相關單位研擬相關法令時，給予醫事人員相對也實際的福利，以促進醫事人員的身心健康。經蒐集 300位醫事人員之資料後，分析結果顯示具職場疲勞程度較高的醫事人員，當其積極採用休閒為調適策略時確實可以有效提升其生活滿意度、工作滿意度與正向情緒 。且當醫事人員採用友伴式休閒為策略時，對於幸福感的提升成效更顯卓著。 最後本研究針對實證結果進行討論並提出管理意涵，以作為研究者進行後續研究之依據或醫院主管進行人力資源管理之參考 。

關鍵字

醫事人員 ； 職場疲勞 ； 幸福感 ； 休閒調適策略

並列摘要

This study aims to investigate the relationship between burnout and well-being among medical personnel in Taiwan, as well as to explore the potential mediating effect of leisure coping strategies on the relationship between burnout and well-being. The research background is rooted in the outbreak of the novel coronavirus pneumonia (COVID-19) in Wuhan, China, in November 2019, which subsequently led to a global pandemic. In Taiwan, the situation escalated in April 2022, with a rapid increase in confirmed cases. As the pandemic intensified, frontline medical personnel found themselves in high-pressure work environments, resulting in physical and mental exhaustion, and ultimately affecting the attrition rate. The study focuses on medical personnel in various healthcare institutions in Pingtung, Taiwan in 2023 and employs a sampling survey method to collect data through questionnaires. The expected research outcomes can provide practical benefits to relevant authorities when formulating regulations, promoting the well-being of medical personnel, and enhancing their physical and mental health. After collecting data from 300 medical personnel, the analysis reveals that medical personnel with higher levels of burnout can effectively enhance their life satisfaction, job satisfaction, and positive emotions by actively adopting leisure coping strategies. Moreover, the use of leisure coping strategies, particularly in the form of companion-based leisure activities, has a particularly remarkable effect on increasing well-being. Finally, this study discusses the empirical findings and provides management implications for future research by serving as a reference for researchers or hospital administrators in human resources management.

並列關鍵字

medical personnel ； burn out ； well-being ； leisure coping strategies

參考文獻

吳秀美、劉佩芬、何雪華、陳品玲、趙慧玲、陳小蓮 (2012)。最後一哩學程改善新進護理人員職場疲勞與工作表現之成效探討。護理雜誌，59(4)，30-42。https://doi.org/10.6224/JN.59.4.30

楊束玲、王秀紅、黃心樹 (2021)。長期夜間工作護理人員職場疲勞、代謝症候群及心血管疾病風險之研究。護理雜誌，68(6)，43-52。https://doi.org/ 10.6224/JN.202112_68(6).07

劉淑樺 (2001)。疲憊之概念分析。護理雜誌，48(4)，73-77。https://doi.org/10.6224/JN.48.4.73

盧美秀、曾修儀、梁淑媛、林秋芬 (2017)。護病比與護理費給付連動制度之規劃構想。護理雜誌，64(1)，17-24。https://doi.org/10.6224/JN.000004

王金蓮、蔡宗翰、陳佳伶、林麗華、李劉瀅瀅、廖孟雪 (2020)。比較不同職務角色護理人員之職場疲勞及健康狀態與離職意念之相關因素。澄清醫護管理雜誌，16(4)，38-48。