公司品質管理政策對經營績效之影響 -以台灣輪胎製造業為例

The Impacts of Quality Management Policies on Business Performance for Tire Manufacturing Industry in Taiwan

劉睿承(Ruei-Cheng Liu)

指導教授 ： 周素娥

國立臺中科技大學/商學院/企業管理系碩士班/碩士(2020年)

摘要

品質管理政策能有效整合公司間部門品質管理活動，提供及時與準確檢測報告，藉由各項製程檢測品質管理系統發現問題，找出解決問題方法改善作業流程，減少因品質不良造成的製造成本浪費。透過各式檢查方法，有效率檢測出不良品，確保出廠產品良品品質保證。並且，經消費者回饋持續改良產品提升品質競爭力，達到各項品質績效指標，滿足市場需求，保持消費者產品忠誠度。本研究旨在探討輪胎製造業的品質管理政策對品質保證與品質檢測的影響；以及，探討輪胎品質檢測對公司經營績效的影響。
本研究以台灣六家生產製造輪胎的上市公司為對象，有效問卷回收186份。以因素分析、單因子變異數分析、皮爾森相關分析、ANOVA、迴歸分析等方法分析驗證結果歸納如下：
一、公司營運方針對品質管理政策有顯著影響。
二、品質管理政策對品質保證及品質檢測有顯著影響。
三、品質保證及品質檢測對經營績效有顯著影響。
四、品質管理政策透過品質保證及品質檢測的中介效果間接影響公司經營績效。

關鍵字

品質管理政策 ； 品質保證 ； 品質檢測 ； 品質競爭力 ； 輪胎製造業

並列摘要

Quality management policies integrate various quality management activities in a company including quality assurance and quality inspection. To implement those quality management policies relies on accurate testing methods and in-time quality management systems. Through accurate and updated quality inspection data, not only that processing problems are disclosed, production costs are reduced, product qualities are assured, but also that the market requirements are fulfilled, and the consumers are satisfied. Product quality now is not one of the competencies for companies, it is THE required competency for companies especially for tire manufacturing companies.
This research tries to investigate the relationships between quality management policies and business performance. In order to examine how companies implement their quality management policies, this research also explores the relationships among quality management policies, quality assurance, and quality inspection. A questionnaire targeted on six public tire manufacturing industry in Taiwan is used 186 valid questionnaires were collected. After using factor analysis, one-way ANOVA, Pearson correlation analysis, and regression analysis, the results are as follows.

1.The company’s operation guidelines have significant impacts on its quality management policies.
2.The quality management policies have significant impacts on both quality assurance and quality inspection.
3.Both quality assurance and quality inspection have significant impacts on business performance.
4.Both quality assurance and quality inspection have significant mediation effects on the relationship between quality management policies and business performance.

並列關鍵字

Quality Management Policies ； Quality Assurance ； Quality Inspection ； Quality competitiveness ； Tire Manufacturing Industry

參考文獻

一、中文文獻

1.林公孚（1996）。追求卓越品質－邁向全面品質管理之道。

台北： 中華民國品質學會月刊。

2.張家宜、李怡禎(2001)。全面品質管理應用於高等教育行政之實證研

究。教育研究資訊，10(1)，29-54。