- 學位論文
機器人透過不同平台呈現對於人機互動影響
Comparing the Effects of Robots through Different Devices on Human-Robot-Interaction
摘要
隨著數位科技快速發展，許多學者投入人與機器人互動(Human-robot interaction，HRI) 領域，希望瞭解使用者對於機器人的態度，解決機器人無法良好與人溝通的問題。根據行政院經濟部工業局在2010年舉辦產業科技策略會議報告，亞太地區預估2010年至2017年家用型機器人銷售量可達1050萬台，成為全球第二大市場。國外相關研究報告指出使用者會因為機器人呈現方式不同而影響人機互動的結果。國人是否也會受機器人呈現方式不同而影響其態度與感受？未來國人如何透過不同媒體平台與家用機器人進行有效的溝通？則為本研究探討問題。 研究方法主要探討四種不同呈現方式的家用機器人與受測者進行互動之差異，四種呈現方式為：(1)受測者與機器人在同一空間面對面互動；(2)在不同空間的機器人，利用液晶螢幕遠端連線與受測者互動；(3)受測者與利用智慧型手機呈現之虛擬代理人進行互動；(4)受測者與利用液晶螢幕呈現出虛擬代理人進行互動。研究過程包括利用實驗設計收集量化資料並進行統計分析，以及事後訪談，分別從量化與質性研究方法來比較受測者反應的差異。實驗中，招募80名受測者隨機分配於各組並不重複進行實驗。研究結果分述如下：(1)透過不同設備呈現確實會影響受測者與機器人的互動意願，而實體機器人面對面與受測者互動給予較多愉悅與社交性感受，社會影響力也高於其他的呈現方式；但現階段的實體機器人普遍讓使用者認知屬於昂貴科技，導致實驗過程中產生較多的焦慮感。 (2)相較於其他呈現方式，實體機器人具備較高的吸引力。希望藉由本次研究提供國人未來機器人互動設計之參考。
並列摘要
With the rapid development in science and technology, many countries engage in the research of Human-robot interaction (HRI), hoping to understand users’ attitudes towards robots in order to solve the problem of communication problems between human and robot. According to the report of Strategy Review Board (SRB) held by the Industrial Development Bureau, Ministry of Economic Affairs in 2010, with reference to the zoning of the global market, there will be sales of about 10500 thousand domestic robots, the maximum in the Asian Pacific area from 2010 to 2017, forming the second largest market in the world. According to literature review, due to different communication patterns between users and robots, there will be different presentation means that affect the responses. How should robots enter everyday life in the future? How should we communicate and interact with them? In this paper, these issues will be examined and discussed. The research methods mainly examine four different kinds of presentation means regarding the differences in the interaction between domestic robots and testees. The four presentation means are: (1) the participants and physical robot interact in the same space; (2) the participants and remote robots interact in different spaces through LCD displays; (3) the participants interact with the virtual agents by using smartphones; (4) the participants interact with the virtual agents displayed on LCD monitors. A total of 80 participants were arranged randomly in different groups for non-repetitive experiment to avoid sensory overload. The research results are two-fold: (1) interaction with different presentation equipment affects the participants’ intention of interaction to certain degrees. The interaction between the participants with physical robots constitutes more feelings of pleasure and perceived sociability, constituting higher social influence than other presentation means. Comparatively speaking, physical robots give users the general understanding that they are valuable technology, constituting more anxiety during the experiment process. (2) Physical robots attract more attention than other presentation means. It is hoped that with this research it will be possible to provide related suggestions for researchers in the development of human-robot interaction.
參考文獻
延伸閱讀
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