- 學位論文
聽障者對助聽器使用滿意度之研究-以A代理商之助聽器商品為例
The Satisfaction of User About The Hearing Aid – Product Offered by A-Agency
摘要
本研究旨在以科技接受模式為理論基礎，並輔以人與科技媒合模式深入探討，從社會影響因素觀點分析、瞭解聽障者對助聽器使用之滿意程度。針對中部地區使用A代理商助聽器商品之聽障者進行問卷調查及6位聽障者、助聽器選配師與負責人進行深度訪談。 研究結果顯示： 1.「認知易用性」對助聽器「認知有用性」有正向顯著影響。 2.「認知有用性」、「使用態度」對助聽器「使用滿意度」有正向顯著影響。 3.「社會影響因素-政府補助、網路口碑、主觀規範、公眾形象」對助聽器「認知有用性」有正向顯著影響。 4.「社會影響因素-政府補助、網路口碑、主觀規範、公眾形象」對助聽器「使用態度」、「使用滿意度」無直接顯著影響，但有間接影響。 5.不同聽損程度聽障者對助聽器選配師、助聽器代理商負責人滿意認知有所差異。 茲依據本研究調查結果，提出以下建議： 1.政府相關單位及法令措施：政府部門應當加強社會福利服務，在政策宣導、立法依據及執行流程，皆應力求簡明、清楚、便民化，以減輕聽障者及其家庭購買助聽器之經濟壓力。 2.助聽器品牌資訊、服務透明化：建議代理商在自家網站可詳列其代理之品牌資訊、以及推廣政令、選配、售後等服務訊息透明化。 3.協助提升社會認同，強化自信：代理商能協助聽障者找回聲音，也有指導聽障者如何使用助聽器進行復健之社會責任；助聽器選配師則有致力為完善聽障者需求之義務；聽障者本身則需透過周遭人際支持，以及自身有無強烈融入社會意願。 4.滿意度提升需切合聽障者自身需求：助聽器的選配應由助聽器選配師依照聽障者聽損程度、日常使用環境之需求來調整助聽器之設定參數，以促進助聽器日常使用滿意度。
並列摘要
This study is aimed to assess the satisfaction of user about the hearing aid in terms of social influence. The assessment was conducted based on the Technology Acceptance Model (TAM) and the Matching Person & Technology Model (MPT). Six subjects, a hearing aid dispenser and an agent were the users of the hearing aids purchased from A-agency in Central Taiwan. The data were gathered through questionnaire and retrospective interview for in-depth investigation. The findings are as follows: 1.There is a statistically significant relationship between Perceived Usefulness (PU) and Perceived Ease of Use (PEOU). 2.PU and usage attitude are correlated with the satisfaction of user at the statistical significance level of p<0.001. 3.Social influencce－government allowance, electronic word-of-mouth, subjective norm and public image－is correlated with PU at the statistical significance level of p<0.001. 4.Attitude toward use and the satisfaction of user are not significantly correlated with social influence, but the correlation may be indirect. 5.There is cognitive difference among the wear of the hearing aid, hearing aid dispenser, and hearing aid agent about the service offered. According to the findings, here are some suggestions: 1.Authorities concerned must upgrate service for the hearing-impaired. The policy and rules must be made in order to minimize the user’s financial burden. 2.A comprehensive guide to hearing aids, which explains the styles, technology, and features of hearing aids, and the related after-sale services should be posted on the websites of the agencies. 3.The hearing-impaired should try to fit in the society and build up their confidence by having interpersonal relationships. 4.Ceritified hearing aid dispensers and agents have to work with the users to decide on a comfortable hearing aid depending on the degree of hearing loss and lifestyle needs.