主管部屬交換關係、工作敬業與商店經營績效關係之研究

人是企業最重要的資產，更是組織競爭和獲利的來源，因此，以人作為出發點的管理研究議題持續受到重視。本研究目的在探討公司之主管部屬交換關係、工作敬業與商店經營績效之關係，以及探討工作敬業在主管部屬交換關係和商店經營績效之間關係的中介角色。本研究針對神腦國際企業門市人員發放問卷，共回收200份有效問卷，樣本回收後採用結構方程模型進行資料驗證。研究結果發現主管部屬交換關係與工作敬業之間呈現正向關係，工作敬業與商店經營績效之間亦呈正向關係。此外，工作敬業在主管部屬交換關係與商店經營績效之間關係存在中介效果。本研究結果可以瞭解主管與部屬交換關係品質愈高，能夠提高員工工作敬業，進而提高商店經營績效。在實務貢獻方面，本研究之建議亦有助於企業管理者研擬門市人員的管理策略以提升經營績效。

關鍵字

主管部屬交換關係；工作敬業；商店經營績效

並列摘要

People are the most important asset of a company and the source of competition and profitability of an organization. Therefore, management research issues that take people as the starting point continue to receive attention. The purpose of this study is to investigate the relationship between leader-member exchange, job engagement, and store performance, and to investigate the role of job engagement in mediating the relationship between leader-member exchange and store performance. In this study, questionnaires were distributed to retail salespersons of Senao International Co., Ltd. A total of 200 valid questionnaires were collected and the structural equation modeling was adopted to verify the data. The results of the study revealed that there was a positive correlation between leader-member exchange and job engagement, and a positive correlation between job engagement and store performance. In addition, there is a mediating effect of job engagement in the relationship between leader-member exchange and store performance. The results of this study show that the quality of the leader-member exchange can enhance job engagement and in turn increase business performance. In terms of practical contributions, the recommendations of this study can also help managers to develop management strategies for retail salespersons to improve business performance.