組織變革下的組織公平對公民行為、工作績效相關性之研究 --- 以中華電信公司為例

Organizational change of organizational justice on citizenship behavior, job performance of the relevance of research -Using Chunghwa Telecom Company as An Example

李榮宗(Tung-Tsung Le)

指導教授 ： 謝俊宏博士

國立臺中科技大學/商管學群/事業經營研究所/碩士(2009年)

https://doi.org/10.6826/NUTC.2009.00042

摘要

許多組織行為研究已證實歷經組織變革後的企業其組織公平、組織公民行為等，均為影響工作績效的首要因素。本文嘗試探討民營化後的中華電信公司，其內部的組織公平對組織公民行為的影響，組織公民行為對工作績效之影響以及組織公平、組織公民行為與工作績效之間的關係。同時亦探討不同人口統計變項對組織公平、組織公民行為及工作績效的影響。
　　研究對象為中華電信地方營運處的員工。預計以分層抽樣的方式發出350份問卷。本文以組織公平及人口統計變項作為自變項；組織公民行為為中介變項；工作績效為應變項。資料分析以敘述性統計分析、因素分析、信度分析、T 檢定、單因子變異數分析、典型相關分析及層級迴歸分析，並以SPSS統計軟體為分析工具。經由資料分析，本文獲得如下結果：
中華電信的民營化組織變革對內部組織公平性會產生顯著性影響。
中華電信的內部組織公平對組織公民行為會產生顯著性影響。
中華電信的內部組織公平對工作績效會產生顯著性影響。
中華電信的組織公民行為對工作績效會產生顯著性影響。
中華電信的組織公民行為對組織公平及工作績效產生中介效果。

關鍵字：組織變革、組織公平、組織公民行為、工作績效。

關鍵字

組織變革 ； 組織公平 ； 組織公民行為 ； 工作績效

並列摘要

Organizational justice, organizational citizenship behavior have been proved as key factors of organizational performance in Organizational Change by many organization researches. In this study, we would try to discuss the impact of organizational justice on organizational citizenship behavior, the impact of organizational citizenship behavior on organizational performance, and the relationships among organizational justice, organizational citizenship behavior, and organizational performance, as well as the influences of demographic variables on organizational justice, organizational citizenship behavior, and organizational performance.
The study would be conducted to test the hypotheses by selecting the employees who have worked in the Chunghwa Telecom Company. In this study, 350 structural questionnaires would be distributed to Chunghwa Telecom Company. The independent variables of this study would include organizational justice, organizational citizenship behavior and demographic variables. Organizational citizenship behavior would serve as mediating variable, and organizational performance was the dependent variable. The data analysis in this study would include the Descriptive statistics, Factor analysis, t-test, ANOVA, Classical correlation, Regression analysis through SPSS software. Hypotheses would be tested in this study as following:
1. There would be a significant impact of organizational change on justice.
2. There would be a significant impact of organizational justice on organizational citizenship behavior.
3. There would be a significant impact of organizational justice on organizational performance.
4. There would be a significant impact of organizational citizenship behavior on organizational performance.
5. Organizational citizenship behavior would serve as mediating variable between organizational justice and organizational citizenship performance.
Keywords: Organization Change, Organizational justice, Organizational citizenship behavior, Organizational performance.

並列關鍵字

Organization Change ； Organizational justice ； Organizational citizenship behavior ； Organizational performance

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