不當督導與離職傾向關聯之探討－內外控人格的調節作用及情緒耗竭的中介效應

The Relationship Between Abusive Supervision and Turnover Intention- The Moderating Effect of Locus of Control and the Mediating Effect of Emotional Exhaustion

呂紜萱(Yun-Hsuan Lu)

指導教授 ： 高月慈

義守大學/醫學院/醫務管理學系/碩士(2019年)

摘要

研究目的及方法：
本研究欲探討主管不當督導與離職傾向之相關研究，以內外控人格為調節變項、情緒耗竭為中介變項進行研究，以南部五家地區醫院之行政人員為研究對象，包含財務、人資、總務、資訊、醫務行政等行政單位，排除主管之行政人員做結構性問卷施測，共計回收200份問卷，為避免構面同源誤差影響研究結果，將問卷分為A、B問卷，並間隔至少兩週以上作為問卷施測時間。問卷資料回收整理後採用階層迴歸分析作假說驗證。
研究結果：
假設一：內外控人格特質對不當督導與離職傾向之間調節作用不存在；假設二：情緒耗竭可部份中介不當督導與離職傾向；假設三：內外控人格透過情緒耗竭，與不當督導與離職之間調節作用不存在。不當督導與情緒耗竭及離職傾向呈正向顯著相關；內外控人格傾向與不當督導、情緒耗竭及離職傾向呈負向顯著相關。

關鍵字

不當督導 ； 內外控人格 ； 情緒耗竭 ； 離職傾向

並列摘要

Research Purpose and Method:
This study discusses abusive supervision and turnover intention, using locus of control as the moderator variable and the mediating effect of emotional exhaustion as the mediator variable. The study targeted administrative personnel from five medical institutions in southern Taiwan, including employees from the financial, personnel, general affairs, information, and medical administration offices, but excluding directors. The targeted personnel was provided with structured questionnaires, and a total of 200 questionnaires were returned. The questionnaires were distributed as A-B sets and administered with intervals of at least two weeks in between to avoid common source bias. The returned questionnaires were processed using hierarchical regression to test the hypothesis.
Research Results:
Hypothesis one: Locus of control does not have a moderator effect on abusive supervision and turnover intention. Hypothesis two: emotional exhaustion can partially mediate abusive supervision and turnover intention. Hypothesis three: locus of control does not have a moderator effect on abusive supervision and turnover intention through emotional exhaustion. Abusive supervision has a positive correlation with emotional exhaustion and turnover intention. Locus of control has a negative correlation with emotional exhaustion and turnover intention.

並列關鍵字

abusive supervision ； locus of control ； emotional exhaustion ； turnover intention

參考文獻

中文部分

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吳宗祐(2008)。由不當督導到情緒耗竭: 部屬正義知覺與情緒勞動的中介效果。中華心理學刊，50(2)，201-221。

吳宗祐、鄭伯壎(2006) 。工作投入，調節他人情緒能力與情緒勞動之交互作用對情緒耗竭的預測效果。中華心理學刊，48(1)，69-87。

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