The Influence of Job Satisfaction on Turnover Intention in Indonesia E-Commerce Industry

The Influence of Job Satisfaction on Turnover Intention in Indonesia E-Commerce Industry

韓佳穎(Desyana)

指導教授 ： 凌雅慧

義守大學/管理學院/管理碩博士班/碩士(2020年)

摘要

none

關鍵字

none

並列摘要

E-commerce in Indonesia has been reported to be at high speed of development. At the same time, millennials are taking over the workforce making them the dominant generation that is working right now in Indonesia. Millennials are prone to do turnover and turnover is costly both in cost, time or effort for the organization. Hence, this research investigates the moderating effect of work values on job satisfaction and turnover intention and the meditating effect of organizational commitment on job satisfaction and turnover intention in the E-commerce industry. Questionnaire data were collected from millennials who are currently working in the e-commerce sector in Indonesia. The questionnaires were distributed online and analyzed with SPSS. This research finds that a higher job satisfaction will lead to a lower turnover intention. Organizational commitment together with job satisfaction also suppress the turnover intention at bay. Work values and age are found to be moderators between job satisfaction and turnover intention.

並列關鍵字

Job satisfaction ； work values ； organizational commitment ； turnover intention ； e- commerce ； millennials

參考文獻

A. Cohen, (1993), Organizational Commitment and Turnover: A Meta-Analysis, Academy of Management Journal, 36(5), 1140-1157.

Ackah, D. (2015). The impact of motivation on employee performance in the manufacturing industry in Ghana. Global Journal of Management Studies and Researches, 1(5), 291- 310. Retrieved from http://www.academicjournalscenter.org/

Alderfer, C.P. (1969), “An empirical test of a new theory of human needs”, Organizational Behavior and Human Performance, Vol. 4 No. 2, pp. 142-175.

Apridar, . and Adamy, M. (2018), "The Effect of Job Satisfaction and Work Motivation on Organizational Commitment and Organizational Citizenship Behavior in BNI in the Working Area of Bank Indonesia Lhokseumawe", Proceedings of MICoMS 2017 (Emerald Reach Proceedings Series, Vol. 1), Emerald Publishing Limited, Bingley, pp. 1-5. https://doi.org/10.1108/978-1-78756-793-1-00063

Arfat, A. and Riyaz, A.R. (2013), “Arfat Ahmad and Riyaz Ahmad Rainayee: exploring a common theme of organizational commitment: a way to consensus”, Pacific Business Review International, Vol. 6 No. 1, pp. 65-71.