環保清潔業從業人員訓練參與及訓練滿意度與訓練績效間關係之研究

A Study of Relationships among Training Participation, Training Performance and Training Performance of Cleaning Service Staff

莊豐誠(Feng-Cheng Chuang)

指導教授 ： 葉上葆 ； 蕭宏金

義守大學/管理學院/管理碩博士班/碩士(2014年)

摘要

近年來愈來愈多企業組織相當重視人才的培育，教育訓練的過程中員工不僅可以提升自身能力，也能讓組織更為快速的反應環境的改變，同時也可以提升公司經營績效，基此，本研究主要探討環保清潔業從業人員訓練參與、訓練滿意度與訓練績效間之關係，並以高雄市環保清潔業從業人員為研究對象，經刪除未能回收及無效問卷後，有效樣本498份，以訓練參與量表、訓練滿意度量表與訓練績效量表作為研究工具，經描述性統計、信度檢定、因素分析、Pearson積差相關分析、單因子變異數分析及階級迴歸等方法進行分析，研究所得結果如下：(1)訓練滿意度對訓練績效呈正相關並具顯著之影響。(2)不同訓練參與類型在訓練滿意度具顯著差異。(3)不同訓練參與類型在訓練績效具顯著差異。(4)不同訓練類別在訓練滿意度對訓練績效間具不同之效果。
此外，本研究除了對所得結果提出解釋外，並對研究結果的應用加以討論，同時對環保清潔業者建議如下：(1)注重師資課程安排及場地安排，以提升訓練滿意度之認知。(2)強化在職訓練規劃，適度增加參與頻率與時數以提升訓練滿意度之認知。(3)強化員工清潔專業領域及清潔瞭解程度、處理顧客抱怨及掌握客戶需求之個人能力，以提升個人能力增進之認知。(4)妥善安排訓練規劃，以滿足不同訓練類別訓練實需以提升訓練績效；另外亦對未來研究提出一些建議。

關鍵字

環保清潔業 ； 訓練參與 ； 訓練滿意度 ； 訓練績效

並列摘要

In recent years, more and more enterprises pay much attention to talent development programs. Education training not only enhances the ability of employee but also face the change of environment. Moreover, it can improve the business performance. This study aims to explore the relationship among participation in training, training satisfaction, and training performance. Subjects were recruited from cleaning service stuffs in Kaohsiung City. Once delete the missed and invalid questionnaires, and 498 effective samples were retrieved. The research tools include training participation scale, training satisfaction scale, and training performance scale. The descriptive statistics, reliability test, factor analysis, Pearson's product-moment correlation, One-Way ANOVA and hierarchical regressions are as follow. The results indicated that: (1) Training satisfaction was positively associated with and had significant impact on training performance. (2) Staff with different types of training participation performed differently in training satisfaction. (3) Staff with different types of training participation performed differently in training performance. (4) Staff with different types of training participation had different degrees of effect on the training satisfaction.
The explanations of the findings are offered; moreover, the applications of the results are discussed; suggestions of further study on are provided. We make the following suggestions to cleaning service managers accordingly: (1) Pay attention to arrangement of teacher courses and venue to enhance the cognition on training satisfaction. (2) To enhance the planning of in-service training to increase the participation frequency to enhance the cognition on training satisfaction. (3) To improve the professional and cleaning knowledge and strengthen the personal ability to deal with the complaint from customers and to meet the requirement of client to enhance the cognition on personal ability improvement. (4) To arrange the planning of training to satisfy the actual demand for different types of training participation to enhance training performance; we also provide feasible directions for follow-up researches.

並列關鍵字

Cleaning Service Industry ； Training Participation ； Training Performance ； Training Performance

參考文獻

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