- 學位論文
臺鐵局機務機班乘務人員生活品質與工作壓力之關聯性研究-以左營機務分段為例
Research on the Relationship between Quality of Life and Taiwan Railway Administration- Example of Zuoying Rolling Stock Branch
摘要
本研究旨在探討臺灣鐵路管理局左營機務分段機務機班乘務人員生活品質與工作壓力現況、來源、相互關聯性以及其因應工作壓力的策略。本研究以臺灣鐵路管理局左營機務分段8名機務機班乘務人員為研究對象，採用質性研究之深度訪談取向的研究方法；再經由文獻探討、深度訪談，綜合整理與分析資料後，得到之結論期可對臺灣鐵路管理局機務機班乘務人員的管理與行車安全上提出建議。茲將所得結果縷列如下： 一、機務機班工作對生活品質的影響，機班人員表示在生理、心理、家庭關係及人際互動方面之影響的有：生理時鐘混亂造成睡眠障礙影響身體器官及體力耗損、注意力不集中及情緒波動異常、家庭關係停滯與疏離、缺乏交友機會及社交活動貧乏等現況。 二、機務機班人員乘務工作壓力的來源主要包括噪音、粉塵、車廂通風不良、工安設備的安全性、年紀大小、服務年資長短、學歷的高低、婚姻的狀態、職務的高低、身體健康情況、管理方式及領導風格等領域，多少都給臺鐵機務機班人員帶來了不同的工作壓力。 三、機班工作壓力對生活品質具有負向影響，工作壓力愈大，其生活品質滿意度愈低。機務機班人員工作訓練嚴格、工作要求高，對工作內容及工作與家庭等生活品質的覺知程度，則直接受到影響。 四、機務機班乘務人員面對工作壓力的因應策略大多數以正向的因應策略「尋求支援」、「面對問題」及「理性思考」等策略使用最多，受訪者皆認為面對壓力時，在壓力無法解決時，先確定問題，找尋其他可能的解決方法，勇敢的面對，直接與工作壓力對決，然後就是把事情解決。
並列摘要
The goal of this research is to discussing the relationship between Quality of Life and Stress at Work of shift crew member in Zuoying RollingStock Branch by investigating their life style and the strategies they take to face the stress of work. The samples consist of 8 crew member working shift duty in Zuoying Rolling Stock Branch. It was adopted by in-depth interview of qualitative research method. And in-depth interview, and integrate and analyze the data. Expected findings can advise on the management of Taiwan Railway Administration class machine maintenance crews and road safety. 1. The effect in Quality of Life to worker doing the shift work: They stated that the effect in mental, physical and relationship between their family and friends are the following: Biological clock disorder makes the sleep-disorder, and then causes organ disorder, physical strength weakness, unfocused, family relationship stagnation and isolation, and lacking in opportunity of social activities. 2. The stresses of work are mainly from the working environment: noise, particle, stuffiness, safety. And mental and physical status: age, number of served years, academic background, marriage status, position, physical condition, management style. The reasons Mentioned are probably bring the stress to the crew members. 3. Stress of work negatively affects the Quality of Life: the higher stress, the lower Quality of Life satisfaction. The members are under strict training, higher working expectation. The consciousness toward Quality of Life under stresses of work is affected directly. 4. The strategies of members toward the Stress of life are mainly using positive way like [seeking help], [facing problem], and [rational thinking]. Survey candidates all think when facing stress and find no way escape. Make sure what the problem is, seek the possible solution, and bravely face it.Finish the problem and release the stress.