運用失效模式與效應分析於生管流程之改善

本研究主要是運用失效模式與效應分析手法，就研究個案軍工廠的生產管制流程進行探討與分析，找出潛在的失效風險項目，再以特性要因法深究細因，並提出改善對策與建議，籍此提供管理幹部與生產管制人員，要特別嚴謹關注潛在風險項目及其發生原因，從流程管理來提昇生產效率與產品品質。經個案驗證後所發展出來的分析手法，經由深度訪談資深承辦人員，將生管流程中的問題找出來，並藉由第一線承辦人員的經驗提出相對應的對策加以改善。在此過程中，不僅讓主管與承辦人員更加瞭解作業流程之間的重要性，將資料留做教育訓練教案，更可供其他部門參考遵循。

關鍵字

失效模式與效應分析；生產管制；特性要因法；流程管理

並列摘要

This study mainly uses the Failure Mode and Effect Analysis (FMEA) method to analyze the production control process in the case study of Ordnance Factory. The FMEA has been applied to identify the potential failure risk items, and follow-by study the detailed root causes by the Cause and Effect Analysis method. Finally, an improved strategy and suggestion has been proposed based on a series of in-depth interviews. Management cadres and production control staff must pay special attention to potential risk projects and primary failure causes to increase the production efficiency and improve the product quality from process management. Based on case study results, the analysis process developed in this research has been successfully demonstrated to locate the problem in the production management process through in-depth interview with senior staff, and the corresponding improved plans are also updated by the experience first-line contractors. In addition, the developed process not only allows the supervisor and the contractor understand the importance of the production control process, but also transforms the information as an educational training material, and can be used by other departments for reference as well.