應用IPA方法探討英語學習成效-以M中學之高中部學生為例

Applying IPA to Investigate the Effectiveness of English Learning - A Case Study of M Secondary School's Senior High School Students

鄭秀環(XIU-HUAN TEY)

指導教授 ： 邱國欽 ； 蘇綉惠

朝陽科技大學/人文暨社會學院/應用英語系/碩士(2019年)

摘要

台灣教育部自1983年起，已開始實施中學英語教育，為學生培養一個國際化的大理念(「高級中學教育」，2018)。雖然培養學生學習第二外語固然重要，但難保學生在英語學習過程中還是會出現學習成效有落差的現象產生。根據林怡伶 (2014) 指出在台灣教育現場中一種不平衡稱為「雙峰現象」已經漸漸日漸嚴重尤其在以英語學習成效更為顯而易見。
本研究主旨在探討台灣高級中學之學生其英語學習成效，以台中市M中學之高中部學生為研究樣本，透過學生對英語的學習狀況、學校英語老師教學品質、在校學習環境、教學設備等的要素設計問卷20個題項，並以Parasuraman, Zeithmal and Berry (1985) 所提出之「服務品質模式」(PZB模式) 與SERVQUAL量表作為衡量英語教學品質的工具，透過敘述性統計、獨立性檢定、信度分析與效度分析、邏輯斯迴歸模式以及Martilla and James在1977年所提出的重要性-滿意度分析方法 (IPA) 等統計方法分析，期望藉由研究結果對校方在改善成效與提昇英語教學品質上有所助益。
根據本文IPA圖示結果顯示，研究結果發現，由IPA分析20個題項中有1個題項需要立即改善，有3個題項則是資源過剩，本文針對這些需改善題項提供改善策略之建議，進而改善英語教學之缺失，目的在於提升學生的學習動機及學習成效。

關鍵字

英語學習成效 ； 獨立性檢定 ； 邏輯斯迴歸模式 ； 重要度-滿意度分析 (IPA)

並列摘要

Since 1983, the Ministry of Education in Taiwan has begun to implement secondary high school English education to cultivate a grand international concept for students (“Senior High School Education”, 2018). Although it is important to train students to learn a second foreign language, it is difficult to ensure that students will not have a decline in learning outcomes during the English learning process. Lin (2014) indicated that an imbalance in the educational scene in Taiwan is called bimodal distribution, which has become increasingly serious, especially in English. The main purpose of this study is to explore Taiwanese high school students’ effectiveness of English learning. The senior high school students from Taichung City M Secondary School are the research samples. Twenty items of the questionnaire are designed via elements of students' learning status in English, school English teachers’ teaching quality, schools’ learning environment, English teaching equipment, and other components. The Quality of Service Model (PZB model) and the SERVQUAL scale proposed by Parasuraman, Zeithmal, and Berry (1985) are used as a tool to measure the quality of English teaching. Analytical methods of descriptive statistics, the test of independence, reliability analysis, logistic regression, and Importance-performance Analysis (IPA) proposed by Martilla and James in 1977, were used to analyze the data. It is hoped that the research results will help the school to improve the effectiveness of English and English teaching quality. As the IPA matrix results showed, one out of the twenties items identified by IPA needs first order improvement, and three items were over-resourced. This paper provided improvement strategies for these items. Suggestions were given to improve the lack of English teaching and the aid of improving students' learning motivation and effectiveness of learning.

並列關鍵字

effectiveness of English learning ； test of independence ； logistic regression ； Importance-performance analysis (IPA)

參考文獻

REFERENCES

English References

Bacon, S. M., & Finnemann, M. D. (1990). A study of the attitudes, motives and strategies of university foreign language students and their disposition to authentic oral and written input. The Modern Language Journal, 74(4), 459-473. doi: 10.2307 / 328520

Brown, H. D. (1991). TESOL at twenty-five: What are the issues? TESOL Quarterly, 25(2), 245-260.

Chen, H. J. (1999). How many words do they know? Assessing Taiwanese College EFL students’ receptive and productive vocabularies. The Proceedings of the 16th Conference on English Teaching and Learning in ROC, 219-230. Taipei: Crane Publishing Company.