軍訓教官組織變革對工作倦怠與工作士氣之影響- 逆境商數及社會支持為干擾效果

The Influence of Military Training Instructors' Organizational Change on Job Burnout and Job Morale– Adversity Quotient and Social Support as Interference Effects

王維志(WEI-JYH WANG)

指導教授 ： 柳立偉

朝陽科技大學/管理學院/休閒事業管理系/碩士(2019年)

摘要

本研究旨在探討軍訓教官面臨退出校園的組織制度變革時，是否會因工作環境的改變及感受工作權的不安全感等因素影響，形成個人工作倦怠的狀況，進而影響團隊的工作士氣，造成學校軍訓工作任務推行窒礙情事，並加入「逆境商數」及「社會支持」之關係理論來分析是否具有干擾作用。以各地高中職學校軍訓教官為研究對象，採立意抽樣法實施問卷調查，發放439份問卷，實際收回152份，剔除填答不完整樣本23份，得有效問卷129份，有效問卷回收率84.86%，使用描述性統計與偏最小平方法 (PLS-SEM) 進行統計分析。
研究結果顯示：（一）軍訓組織變革對工作士氣未達顯著影響。（二）軍訓組織變革對軍訓教官工作倦怠有負向顯著影響。（三）軍訓教官工作倦怠對整體工作士氣有負向顯著影響。（四）逆境商數在組織變革與工作倦怠間部分具有干擾效果。（五）逆境商數在組織變革與工作士氣間部分具有干擾效果。（六）逆境商數在工作倦怠與工作士氣間具有干擾效果。（七）社會支持在組織變革與工作倦怠間部分具有干擾效果。（八）社會支持在組織變革與工作士氣間部分具有干擾效果。（九）社會支持在工作倦怠與工作士氣間部分具有干擾效果。

關鍵字

軍訓組織變革 ； 工作倦怠 ； 工作士氣 ； 逆境商數 ； 社會支持

並列摘要

This study explored whether military training instructors experienced job burnout under the influence of factors such as changes in working the environment and a sense of insecurity induced by the infringed right of work in face of organizational changes involving the instructors’ retirement from the campus. This study also explored whether individuals’ job burnout affects the morale of a team and hinders implementation of various military training tasks. Adversity quotient (AQ) and social support relations theories were incorporated into analysis to identify whether AQ and social support moderate the relationship between individual job burnout and team morale. A purposive sampling method was adopted to select military training instructors in public and private senior and vocational high schools as the participants. A total of 439 copies of a questionnaire survey were distributed to the participants and 152 responses were collected. After exclusion of incomplete responses (n = 23), 129 valid responses were obtained, yielding a valid return rate of 84.86%. Descriptive statistics and partial least squares structural modeling were employed to perform statistical analyses.
The following results were acquired: (1) Changes in military training organizations exerted a nonsignificant effect on work morale. (2) Organizational changes significantly and negatively affected military training instructors’ job burnout. (3) Military training instructors’ job burnout significantly and negatively affected the overall work morale. (4) AQ had a partial moderating effect on the relationship between organizational change and job burnout. (5) AQ had a partial moderating effect on the relationship between organizational change and work morale. (6) AQ had a moderating effect on the relationship between job burnout and work morale. (7) Social support had a partial moderating effect on the relationship between organizational change and job burnout. (8) Social support had a partial moderating effect on the relationship between organizational change and work morale. (9) Social support had a partial moderating effect on the relationship between job burnout and work morale.

並列關鍵字

Organizational Change Of Military Training Units ； Job Burnout ； Work Morale ； Adversity Quotient ； Social Support

參考文獻

林志哲(2014)。感恩，社會支持及幸福感之研究：中介效果模式之驗證。中華心理衛生學刊27(3)，頁453-482。

中文部分

丁淑華（2000）。民營化變革認知與離職意願關係之研究－以中華電信員工為例（未出版之碩士論文）。國立中山大學，高雄巿。

王貞傑（2008）。國軍留守業務與國家安全之研究（未出版之碩士論文）。國立政治大學，台北巿。。

白立範（2003）。組織變革與國際化知覺對組織公民行為之影響（未出版之碩士論文）。大葉大學，彰化縣。