知識分享對於虛擬團隊績效影響：社會資本之觀點

Evaluating the Effects of Knowledge Sharing Toward the Performance of Virtual Teams-Social Capital Perspective

莊宗儒(Zong-Ru Jhaung)

指導教授 ： 劉熒潔

朝陽科技大學/資訊學院/資訊管理系/碩士(2010年)

摘要

近年來研究指出虛擬團隊如何有效的運用社會資本來刺激團隊運作，達到知識分享的效果是相當重要的，並指出虛擬團隊內的互動關係、信任、共同價值觀等所謂的社會資本，也與團隊的運作與績效密不可分。因此本研究除了探討虛擬團隊內的社會資本對於知識分享的影響之外，也將分析知識分享是如何顯著地影響到團隊績效。
本研究將社會資本區分為三個構面：結構構面、關係構面及認知構面，分別探討三個構面內中社會互動連結、信任及共同價值觀對於團隊內的各知識分享因素之影響。本研究中以SECI模式作為中介變項，並將其區分為四種行為：社會化、內化、外化、組合，以此探討社會資本如何影響虛擬團隊的知識分享行為並影響到團隊績效。本研究以MediaWiki 1.4為協同作業平台，以三所學校所組成的65組虛擬團隊進行測試，以SEM分析法來驗證研究模型中的假設。最後分析結果探討社會資本與知識分享行為之關係，提供往後欲使用虛擬團隊做為知識分享環境的領導者做為參考。
本研究結果顯示，在虛擬團隊中社會資本的各構面對於SECI模式中的社會化、外化、組合及內化都是顯著的，而在SECI模式中則只有社會化對於團隊績效是不顯著，其他要素如外化、組合及內化，都會顯著的影響到團隊績效。

關鍵字

虛擬團隊、知識分享、社會資本

並列摘要

Virtual teams have been becoming a popular basic work unit in business environment but there is a gap in the understanding of how social capital affects the processes of knowledge sharing and creating, and their impacts on performance of virtual teams. How virtual teams social capital to stimulate team operation and achieve the benefit of knowledge sharing has become an important issue. The understanding of the relationship between social capital and knowledge can help improve team performance and lead the success of virtual teams.

This study forms a framework by incorporating social capital and SECI model (Nonaka, 1994) and examines it by an experiment with 65 virtual teams collaborating in a MediaWiki 1.4 platform. This study uses Lisrel to verify the research model. The results showed that social capital (network ties, shared vision and trust) was positively related to the four SECI modes (socialization, internalization, combination and externalization) and three SECI modes (internalization, combination and externalization) were found to be positively related to performance of virtual teams except socialization.

並列關鍵字

Knowledge sharing ； Social Capital ； Virtual teams

參考文獻

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