本研究旨在探討科技受模式運用在社區照顧關懷據點App行為之研究,以便利取樣方式針對彰化縣於105年4月以前成立社區照顧關懷據點之志工進行抽樣,總計發出500份,回收368份,回收率73.6%,扣除掉無效問卷後有效的問卷為176份,佔實際回收之回收率為47.8%,但其中178份由於仍可以進行描述統計,故進行描述統計分析時仍會採用。以探討志工在使用社區照顧關懷據點App的科技接受模式表現,其構面含科技有用性、科技易用性及實際使用行為,以SPSS19.0版套裝軟體,建立資料檔案並以進行各項的統計分析,獲得如后結論: 志工在社區照顧關懷據點App之組織因素(輔導單位解決問題)與科技有用性、實際使用行為有顯著差異;科技有用性對實際使用行為具有正向的影響;科技易用性對實際使用行為具有正向影響;科技有用性及科技易用性皆與實際使用行為達到顯著相關,整體模式的解釋力為58.1%。 根據以上結論,提出以下建議:在實務面,一、以關懷據點App為主,紙本記錄為輔;二、開發多元關懷據點App之作業系統;三、輔導單位應穩定人才,增加據點輔導頻率,調整據點輔導方式。在政策面,一、先瞭解並蒐集志工問題與需求,再設計關懷據點App;二、輔導單位彙整之需求問題、執行進度應公開透明。在學術面,一、發展適用社區照顧關懷據點的科技接受模式量表;二、避免於系統新舊版更新期間進行問卷施測。希冀本研究之發現可作為其它實務的參考,並提供未來研究的參考方向。
The main purpose of this study is to understand the community care organization’s volunteers’ intentions of usage of information technology. Population are set up community caring concern centers's volunteers before 2017 April in the Changhua county in Taiwan, sampling method is convenient sampling, and 500 questionnaires were sent out, 368 of them were returned, 76% of recovery rate, subtracting the invalid questionnaire left 176, and accounting for the actual recovery rate of 47.8%. But other 174 questionnaire are still can do descriptive statistics. Verify the results revealed that: Organization’s factors(whether different counseling unit success solve problem) to accept a significant level of difference with information technology usefulness of use and intentions of usage; information technology usefulness of use have a positive relationship with intentions of usage; information technology ease of use have a positive relationship with intentions of usage; the effect factors for intentions of usage are information technology usefulness of use and information technology ease of use. All of the variables accounted for 58.1% of the total variance of the dependent variable. According to the findings and conclusions, this study has suggestions for policy, practice, and further research: In practice: 1. To use community care organizations mobile app as the focus, supplemented by records. 2. Design a variety of applications operating system for user. 3. Counseling units should configure fixed community counselor, increase the frequency of counseling and adjust the counseling method. In policy: 1. Understand the requirements first before designing community care organizations mobile App. 2. Counseling units to collect the problems, needs and progress of the process should be open and transparent. In academia: 1. Develop a technology accepted model suitable for community care organizations scale. 2. Avoid doing research during system updates.