以符號傳播模式探討勞資雙方對勞資糾紛成因之認知

Symbolic Model for Comparison of the Causes of Labor Dispute between Labor and Management

謝冠安(Kuan-An Hsieh)

指導教授 ： 徐茂練

朝陽科技大學/管理學院/企業管理系/碩士(2011年)

摘要

越南自2004年後大量外資進入，人力資源管理面臨重大挑戰，尤其是勞資糾紛是造成外商經營的一大難題，如何了解勞資糾紛的原因以便做有效處理是值得探討的議題。有效預防與解決勞資糾紛的議題需要充分了解勞資糾紛的深層原因，以及勞資雙方對此原因的看法是否有所不同。為要充分了解勞資糾紛的深層原因，本研究目的是運用符號傳播的理論，運用個研究收集越南地區的罷工事件，進行編碼分析，探討越南勞工與資方(或管理階層)對該個案的深層看法，包含越南工潮發生的原因、對工潮事件的意義如何解釋、員工與管理者對於工潮發生的原因以及意義的解釋有何不同等議題。依據資料分析的結果，本研究得到以下結論：
一、越南外商的員工與管理階層皆認為罷工的主要原因為薪資與福利制度，其次為管理風格，再次為法律制度。員工與管理階層對於管理風格原因及法律制度原因的解釋均有所不同。
二、越南外商的員工與管理階層皆認為罷工的主要深層意義為個人心理層面，其次為家庭與人際因素，再次組織認同感。員工與管理階層對於家庭與人際因素深層意義的解釋有所不同。
三、越南外商的員工與管理階層對於影響罷工的原因及意義解釋的背景脈絡因素主要為社會文化因素，其次為總體與產業環境。員工與管理階層對於社會文化的背景脈絡因素認知有所不同。
依據上述結論，本研究針對如何促進員工與管理階層的溝通，以及如何與防與有效處理勞資糾紛議題也提供具體建議。

關鍵字

罷工 ； 勞資糾紛 ； 越南 ； 符號傳播

並列摘要

Since 2004, a large number of foreign companies invest in Vietnam. These companies are facing major challenges in the field of human resource management, especially for labor disputes. How to understand the causes of labor disputes in order to make effective treatment is a topic worth exploring. To effectively prevent and settle the issues of labor disputes, they need to fully understand the underlying causes of labor disputes, and to manage the different view of points between labors and management. This study adopts the symbolic communication theory to investigate the underlying causes of labor disputes and compare the labor disputes perceptions between labors and management. Data are collected from Vietnam''s foreign companies with some events of labor disputes. We use the coding methods from grounded theory for data analysis to explore the interpretations of labor disputes by Vietnamese workers and employers (or management) and make comparison to their different point of views. Contents of analysis include the causes of labor disputes, meanings of labor disputes and factors in background contexts. Based on the data analysis, we come out the following conclusions:
(1). Both the labors and the management consider that the main cause of the labor disputes is wages and welfare system, secondly the managerial style, again the legal system. The labors and the management make some different perceptions about the reasons of labor disputes in managerial style cause and legal system cause.
(2). Both the labors and the management consider that the main meanings of labor disputes is in individual psychological level, followed by family and interpersonal factors, organization identity. The labors and the management make some different meaning interpretations about the family and interpersonal factors.
(3) Both the labors and the management consider that the main background context to affect their interpretations is the social and cultural factors, followed by general and industrial environment. The labors and the management make some different meaning considerations about the social and cultural factors.
According to above-mentioned conclusions, some useful suggestions about how to communicate effectively between labors and management and to prevent and handle the labor disputes problems are provided.

並列關鍵字

Symbolic communication ； Labor disputes ； Vietnam ； Strike

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