外籍勞工人格特質對工作績效的影響－以萬國人力公司引進人員為例

The Foreign Workers Personality Traits on Job Performance -A Case Study of MENGO Manpower Development

林柄呈(Ping- Cheng Lin)

指導教授 ： 張純莉

朝陽科技大學/管理學院/企業管理系/碩士(2012年)

摘要

由於台灣經濟快速成長，產業結構轉型，使得國民所得增加、教育水準提升，更延緩了青少年投入勞動市場的時間。而國人也因社會價值觀改變並重視生活品質，而多不願意從事屬於『三ｋ』(辛苦、骯髒、危險)的工作。為解決產業界大量缺工現象，及配合推動十四項重要建設工程及六年國家建設計劃，政府於民國七十八年十月開放合法引進外籍勞工。台灣目前外勞數已達４３萬人，企業如何做好外勞的管理，提升工作績效為當務之急。
從泰勒於1890年提出利用科學的方法，讓企業內部人員適才適所，發揮人力最大功效的「人事管理」，演變為將企業內部一項最重要的「資產」人力(manpower)所涉及之相關事務，做妥善的管理，以使其產生最大之效益。
判斷工作績效的類別有很多，而工作績效的影響因素更眾，其中曾有學者提出「人格特質」會影響工作績效，因此針對人格特質加以討論後再分析對工作績效的相關性。利用問卷的問項來探討人格特質對工作績效的影響，再分析個人背景特徵是否也會影響人格特質及工作績效，最後再以分析的結果提出結論及建議。

關鍵字

人格特質 ； 工作績效 ； 外籍勞工

並列摘要

Due to Taiwan''s rapid economic growth, the industrial business restructuring makes the nation’s income increase and upgrade the standard of education, thus delaying the young people in entering the labor market. Recently, Taiwanese people also begins to give importance to quality of life and their social values starts to change, many are reluctant to engage in work which are represented by『3K』 (which refers to hard, dirty and dangerous jobs). In order to solve the labor shortage of the industrial world, to cooperate with the promotion of 14 important construction projects together with the six-year national development planning, in October 1989 the government started to open the recruitment of legal foreign workers. Currently, the number of foreign workers in Taiwan has already reached 430 thousand people. Hence, the top priority right now is how the industry sector will have a good management regarding foreign worker and how to improve their work efficiency.
In 1890, Taylor proposed a scientific method in order for the internal staffs of the enterprise to be placed in a perfect position that can maximize their full potential in "Personnel Management". This has evolved to become the greatest manpower “asset” to be involved in every related work, in order to produce maximum benefits.
There are many categories on how to judge the job performance and there are also a lot of factors that affects the job performance. Among these, some scholars proposed 「Personality Traits」may affect the job performance. Because of this, numerous discussions should be made regarding personality traits then analyze its relation to work performance. Through the questions listed in the questionnaire, the impact of personality traits on job performance shall be probed deeply, then by analyzing the special characteristics in individual’s background, it will also be found if there are co-relation between personality traits and work performance. Finally, from the results of the analysis conclusions and suggestions shall be proposed.

並列關鍵字

Foreign Workers ； Personality Traits ； Job Performance

參考文獻

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