政府就業服務成效影響因素之研究－以臺中市政府為例

A Research on the Effectiveness of Government Employment Services– Evidences from of Taichung City

葉家丞(Yeh-Chia-Cheng)

指導教授 ： 張鐵軍

朝陽科技大學/管理學院/企業管理系/碩士(2014年)

摘要

面對全球化勞動市場的不穩地性，要如何使求職者適性及穩定就業，政府在各地設立的就業服務機關對就業媒合與促進就業就益顯重要。然而就業服務站(台)之組職功能與服務效能是否能有效發揮，服務成效是否符合期望，實應深入加以探究之。本研究針對求(轉)職者就業媒合障礙與臺中市就業服務處就業服務成效之關聯性進行探討。本研究以前往臺中市就業服務處所屬就業服務台之求(轉)職者為施測對象，進行問卷調查，採便利抽樣，共發放500份問卷，有效問卷為323份，回收率64.6%。 本研究結論如下：1.影響政府就業服務成效之因素，以個人限制與家庭限制兩項為主要因素，因此可輔以職業訓練、就業諮詢與個案追蹤輔導來改善就業成效；2.性別與就業媒合障礙之家庭條件限制、政府限制因素呈現正向關聯，女性較易受家庭牽絆(如照顧家人無法赴較遠地點工作)而影響其就業媒合；3.年齡與就業媒合障礙之社會期待及就業歧視限制部份呈現顯著差異；4.教育程度與就業媒合障礙之社會期待及就業歧視限制部份呈現顯著差異；5.教育程度與就業媒合障礙之對身心障礙者的誤解因素呈現正向關聯。

關鍵字

就業媒合障礙 ； 就業服務成效 ； 公立就業服務 ； 政府就業服務

並列摘要

To face the instability of the globalization of the labor market, to make employment seekers more adaptive and stable, the employment and promotion of employment matchmaking of employment service agencies set up by the government is more important. However, the employment service station of the features and services are able to effectively play performance and meets expectations, should really be explored in depth.For this study is to find the relevance of barriers to employment matchmaking and the effectiveness of Taichung City Employment Services, study the following three objectives: This study targets to those who seek employment in Taichung City Employment Service Desk.conducting surveys, convenience sampling, a total of 500 questionnaires, 323 valid questionnaires, the recovery rate of 64.6%

The study concluded the following:
1.Personal limitations and family restrictions are the main factor to impact the effectiveness of government employment service,it can be combined with vocational training, employment counseling and case follow-up counseling to improve the effectiveness of employment;
2.Gender and Employment matchmaking barriers of family conditions and government limiting factors are positively associated , women are more vulnerable to family bond (such as caring for family members can not work to go to distant places ) and affect their employment matchmaking;
3.the age and social expectations and discrimination of employment matchmaking barriers show partly significant differences;
4,the degree of education and social expectations and employment discrimination of employment matchmaking barriers of show partly significant differences;
5,the degree of education and misunderstanding disabilities of employment matchmaking barriers are positively associated。

並列關鍵字

employment service effectiveness ； public employment services ； government employment services ； barriers to employment matchmaking

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