影響研發專案成功之關鍵因素-以台灣製造業為例

THE CRITICAL SUCCESS FACTORS OF R&D PROJECT AND THEIR IMPACTS ON PROJECT SUCCESS: THE CASE OF TAIWAN MANUFACTURING FIRMS

呂偉達(Wei-Ta Lu)

指導教授 ： 葉焜煌

大同大學/經營設計學院/事業經營學系所/碩士(2010年)

摘要

近年來，在全球競爭激烈、科技的快速發展，有些公司大多數的活動都以專案管理方式運作，以便彈性調度人力，靈活應付環境及客戶需求。「專案管理」是一既有效率又有效能地將專案成功完成的一種程序與方法，許多學者在專案管理領域提出一些會影響專案成功的內、外部關鍵成功因素。另外專案成功除了短期績效之外，真正的專案成功還要搭配組織中、長期的專案目標，以成就組織未來中、長期績效才算專案真正成功。因此本研究結合文獻探討與實證研究，除了瞭解專案的內、外部關鍵成功因素之外，並驗證這些關鍵成功因素對短、中、長期專案成功的影響以及短期對中期專案成功與中期對長期專案成功的影響，並依實證研究結果，對台灣製造業提出有助於提昇專案管理效能的參考建議。
本研究針對2009年天下雜誌公佈的台灣製造業前1,000大公司進行普查，E-MAIL給千大的人資或企業窗口，請其轉發問卷給公司內的研發專案團隊成員以蒐集資料；採用結構方程模式(SEM)分析並檢定研究假設。研究結果發現，專案內部關鍵成功因素支持研究假設，會對短期專案成功、中期專案成功及長期專案成功產生正向影響；專案外部關鍵因素支持研究假設，會對長期專案成功產生正向影響；短期專案成功支持研究假設，會對中期專案成功產生正向影響；中期專案成功，會對長期專案成功產生反向影響；至於專案外部關鍵成功因素，對短期專案成功及中期專案成功並未顯著影響。

關鍵字

專案成功 ； 專案關鍵成功因素 ； 專案管理 ； 專案

並列摘要

In recent years, because of intense global competition, rapid technological development, some companies used project management to operate most of the activities in order to schedule manpower and respond environmental and customers’ needs flexibly. “Project management” is a kind of process and method that can complete project both efficiently and effectively. In the past, many scholars provide with internal and external critical success factors that affect project success. Besides, successful project management requires not only short-term performance, the real success of the project should cope with the organizational goals and middle-term and long-term project goals to achieve organizational success in the future. Therefore, this study tries to explore the internal and external critical success factors of project through literature review, and test their impacts on short-term, middle-term, and long-term project success through empirical study. Furthermore, this study also tests the impact of short-term project success on middle-term project success and the impact of middle-term project success on long-term project success. Finally, based on the empirical analysis results, this study will provide suggestions for the manufacturing firms in Taiwan to improve their project management effectiveness.
A census of the top 1,000 manufacturing firms that reported by Common Wealth Magazine in 2009 in Taiwan is carried out by this study. The survey is conducted by e-mailing a questionnaire to the human resources department, and asks them to forward the questionnaire to its R&D project team members to gather information. In this study, we used structural equation modeling (SEM) for analyzing empirical data and testing research hypotheses. The research results support the hypotheses that internal critical success factors of project have a positive impact on short-term, middle-term, and long-term project success; external critical success factors of project have a positive impact on long-term project success; short-term project success has a positive impact on middle-term project success. The research results do not support the hypothesis that middle-term project success has a positive impact on long-term project success. However, external critical success factors of project are not found to impact on short-term and middle-term project success significantly.

並列關鍵字

critical success factors of project ； project management ； project ； project success

參考文獻

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