層級分析法應用於營造工程專案績效關鍵指標評估之研究

ASSESSMENT OF KEY PERFORMANCE INDEXES OF CONSTRUCTION PROJECT USING ANALYTIC HIERARCHY PROCESS

陳章隆(Chang-Lung Chen)

指導教授 ： 黃 然 ； 翁在龍

大同大學/工程學院/工程管理碩士在職專班/碩士(2011年)

摘要

營造業多以工程專案方式進行建構產品，工程專案的績效管理係經營生存的主要關鍵。營造工程所需資金、機械設備、人力、物力以及技術等方面均十分龐大與複雜，且營造市場競爭激烈，營造商若能有效管理工程專案，則有助於在競爭市場中脫穎而出。因此，營造工程專案績效管理對於營造業而言，係一項重要的研究課題。
本研究經由文獻回顧，將工程專案的績效管理分成11構面，包括：品質、成本、進度、安全與環境、溝通、領導、專案目標、資源、人力資源、經營成果、及顧客滿意等，並透過專家訪談，依此 11構面，擬定68項專案績效指標。再由問卷調查結果，篩選出25項專案關鍵績效指標。另外，採用層級分析法，運用兩兩成對比較之方式，求取各關鍵績效指標的相對權重。
　　研究結果顯示各關鍵績效指標的權重以單期成本差異為最大(PKPI值=0.11)，而環境汙染為最小(PKPI值=0.007)，各項關鍵指標的權重計算均通過一致性檢定(CI<0.1)。實例驗證發現，總分低於6分之個案數計7個，總分高於6分之個案數計15個，經與案例公司財務資料比較，6分以下個案僅有1個獲利（1/7＝14.3％），總分高於6分之個案，共有12個獲利（12/15＝80％），研究結果與實證結果有相當之關聯性。

關鍵字

營造業 ； 工程專案 ； 績效管理 ； 層級分析法

並列摘要

Construction projects are the major operational method for construction industry, and the performance management is the key element for a profitable and successful construction project. Moreover, high-risk workplace and high investment cost such as human resource, construction machinery involves in construction project. If a construction firm could manage the project efficiently, it would support the firm to be outstanding in the high competition market. Thus, performance management of construction project has been a major and important subject for construction industry.
This research includes literature review from the beginning and sets performance management of construction project into eleven constructs including quality, cost, progress, safety and environment, communication, leadership, project goal, resource, human resource, management result, and customer satisfaction. Based on these eleven constructs, it comes up with 68 key performance Indexes through literature review and from the result of expert interview, 25 key performance Indexes was proposed. In addition, the analytic hierarchy process was used to establish analytic frameworks and paired comparison method was applied to obtain pair-wise comparison matrix and relative weightings of 25 key performance Indexes.
The results indicate that the difference of term cost has the highest weighting (PKPI=0.11) and the environmental effect has lowest weighting (PKPI=0.007). The weightings for all the indexes pass the consistency requirement (CI<0.1). Case study demonstrates that 7 projects have total score lower than 6 and 15 projects have total score higher than 6, which are almost consistent with the financial records of the example construction firm. The results obtained in this study are closely relevant with the empirical results.

並列關鍵字

construction industry ； construction project ； performance management ； AHP

參考文獻

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