應用模糊TOPSIS於銀行員工績效考核之研究

Application of Fuzzy TOPSIS Method to Bank's Employee Performance Appraisal

徐文龍(Wen-Lung Hsu)

指導教授 ： 鄭亦君

台南應用科技大學/管理學院/商學與管理研究所/碩士(2011年)

摘要

人力資源管理為目前各企業中最為重視的一環，而在於考績考核的部份又讓員工之間最為重要的議題，不僅僅牽涉到員工個人的考績獎金外，還涉及未來在公司內部職等的升遷。目前台灣的銀行體系裡對於行員的考績雖有一套準則來做為評比，但大多採用上屬對下屬的人事管理的觀點，對行員的年度工作的表現作為考核的依據。其中多少都會涉及主觀的評價與判斷，再加上個人的價值觀與認喜好的差異，都會去限制到整個績效評估的公平性與公正性。
本研究乃是以模糊多準則決策分析來導入台灣某家銀行人事績效考核進行可行性的研究，建立一套完整的人事績效評估模式，以提供每年舉行人事評議會裡的委員們能有一套衡量的指標及衡量的模式，並建立強化績效管理制度，藉此全面推動以績效決定考績、待遇，讓職員從績效考核得結果得到成就感（朱武獻，2003）。此評估模式將先從4位評審委員們分別對工作知能、創新研究、服務態度、品德操守等4種評比準則對3位職員作考績評核，並利用模糊數將語意值模糊化，接著使用模糊權重及模糊多準則評估模式來實施各項評估指標之評估並由不同的角度的觀察了解評核考績單方面造成的盲點。

關鍵字

模糊TOPSIS ； 績效考核

並列摘要

The human resources management is the part which has been took seriously for present various enterprises, and the performance examination is the most important topics between the staff, not only involves to the staff individual examination results bonus outside, will also affects the staff’s promotion in the company interior duty in the future. At present although in Taiwan's bank system has set a criteria to do the comparison of regarding staff of bank's examination results, but takes the inspection to the staff of bank's for year work's performance is basis on the subordinate's personnel management viewpoint which may involve some subjective appraisal and some judgment. In addition the difference of the individual value and preference, they will limit the entire achievements appraisal and fairness.
This research is to confirm the possibility which conduct the fuzzy multi-criterion to some Taiwan bank human affairs achievements inspection, establishes a set of complete human affairs achievements appraisal pattern, then provides committee members have a rule to comparison their staff every year . This study will have examination results rating separately 3 staff members by four kind of comparison criteria, their work knowledge, innovation researches, service attitudes and personal characters, and then using the fuzzy number the meaning value fuzzy, then uses the fuzzy weight and the fuzzy multi-criterion appraisal pattern implements appraisal and the scotoma which creates unilaterally by the different angle's each appraisal target observation understanding rating examination results.

並列關鍵字

Fuzzy TOPSIS ； Achievements inspection

參考文獻

中文部份

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