心理契約、組織認同與組織忠誠關係之研究－以一貫道為例

對於一貫道道場組織而言，道親是重要的人力資源，如果道親在組織裡能穩定的付出與投入，且能有主動積極的態度，凡事自我要求，自動自發地做出組織規定以外有益於組織的事情，將有助於組織目標的達成。因此，本研究主要目的在探討：1.瞭解一貫道道親在心理契約、組織認同與組織忠誠的現況。2.一貫道道親個人背景變項對心理契約、組織認同與組織忠誠的差異情形。3. 瞭解一貫道道親心理契約對組織認同的影響情形。4.瞭解一貫道道親心理契約對組織忠誠的影響情形。5.瞭解一貫道道親組織認同、心理契約與組織忠誠間的中介效果。本研究對象為一貫道發一崇德道場之道親，採用問卷調查法進行資料收集，共發出問卷600份，獲得有效樣本537份，回收率為89.5%。採用SPSS電腦系統套裝軟體作為統計分析之工具，資料處理系統採用描述性統計分析、因素分析、信度分析、獨立樣本t考驗、Pearson積差相關與多元逐步迴歸分析等統計方法進行資料分析。經由實證分析發現，本研究結果如下：一、道親對心理契約、組織認同與組織忠誠展現中等以上程度的感受。二、不同道親背景變項對心理契約、組織認同與組織忠誠存有部分差異。三、當道親對道場的心理契約愈高，則對道場之組織認同也愈高；當道親對道場的組織認同愈高，則會有愈高的組織忠誠；當道親對道場的心理契約愈高，則對道場之組織忠誠也愈高。四、道親心理契約、組織認同對組織忠誠具有預測力，其中以「相似性」最具預測效果。五、道親組織認同在心理契約與組織忠誠間具有中介效果。根據上述結果，本研究提出相關的建議與後續研究供相關單位參考。

關鍵字

心理契約；組織認同；組織忠誠

並列摘要

l Guam Dao are valuable human resources for the organizations of l Guam Dao centers. If Dao members in the organization are able to steadily put in efforts and commit themselves with a proactive attitude, as well as maintaining self-discipline and contributing to the organization beyond its requirements on their own will, this will help the organization achieve its goals. As such, the purpose of this study is an investigation of the following: 1) Understanding the current situation of the psychological contract, organizational and organizational loyalty of l Guam Dao members; 2) Differences in psychological contract, organizational and organizational loyalty due to variables of individual backgrounds of l Guam Dao members; 3) Understanding the impacts of psychological contract on organizational of l Guam Dao members; 4) Understanding the impacts of psychological contract on organizational loyalty of l Guam Dao members; 5) Understanding the mediation effects between organizational, psychological contract and organizational loyalty of l Guam Dao members. Members of the l Guam Dao in Fa Yi Chong De Center(發一崇德道場)were the subjects of this study, data was collected through surveys of which a total of 600 surveys were distributed and 537 effective samples were retrieved, with a recovery rate 89.5%. The SPSS computer system software package was used as the tool to conduct statistical analysis, and statistical methods including descriptive statistical analysis, factor analysis, reliability analysis, independent sample t test, Pearson’s product-moment correlation and multiple stepwise regression analysis were used in the data processing system to conduct data analysis. After empirical analysis, the conclusions found in this study are as follows: 1. Dao members showed above-medium levels of perception towards psychological contract, organizational and organizational loyalty. 2. There are partial differences in psychological contract, organizational and organizational loyalty due to the different backgrounds of the Dao members. 3. The level of organizational towards the Dao center is higher when Dao members perceive higher levels of psychological contract; the level of organizational loyalty is higher when Dao members perceive higher levels of organizational; the level of organizational loyalty is higher when Dao members perceive higher levels of psychological contract. 4. Dao members are able to predict psychological contract, organizational and organizational loyalty, and “similarity” has the greatest predictability effect. 5. There is a mediation effect between organizational with psychological contract and organizational loyalty of the Dao members. Based on the above conclusions, this study has proposed relevant suggestions as reference for relevant units in future studies.