A型人格特質、情感性承諾對於工作績效之影響–以服務領導為干擾效果

本研究目的旨在探討 A 型人格特質、情感性承諾對於脈絡績效之影響--以服務領導為干擾效果。經由過去文獻整理建立觀念性架構，並以房屋仲介業為研究對象進行驗證分析，採用親自發放問卷調查方式實施調查，回收問卷 215 份，剔除無效問卷 45 份，有效問卷 170 份，有效問卷率達 79%。受測資料利用 SPSS 軟體來進行資料分析，所採用的分析包含信度分析、驗證性因素分析、敘述性統計分析、相關分析、階層迴歸分析等方式進行資料分析。本研究結果如下: 一:越傾向 A 型人格特質，脈絡績效越高。二在高服務領導之情境下，不會強化A型人格特質對脈絡績效的正向影響。三:越高情感性承諾，則脈絡績效越高。四:在高服務領導之情境下，不會強化情感性承諾對脈絡績效的正向影響。

關鍵字

A 型人格特質；情感性承諾；服務領導；工作績效

並列摘要

The purpose of this study was to explore the effect of personality trait of type A and affective commitment on job performance-- and the moderative effect of service leadership. Through the past literature collection to establish a conceptual framework, and the housing intermediary industry as the research object of the verification analysis, the use of personal distribution questionnaire survey to carry out the survey, 215 questionnaires, excluding invalid questionnaires 45, effective questionnaires 170, effective questionnaire rate of 79%. The data are analyzed by using SPSS software, which includes reliability analysis, confirmatory factor analysis, descriptive statistic analysis, correlation analysis, hierarchical regression analysis. The results of this study are as follows: 1.The more inclined to type A personality trait, the higher the task performance. 2. under the situation of high service leadership, the positive influence of the type a personality trait on the contextual performance will not be strengthened. 3.The higher the affective commitment, the higher the contextual performance. 4. Under the situation of high service leadership, the positive influence of affective commitment on the contextual performance will be strengthened.