本研究試圖以台中精密機械園區之發展為研究背景,探討現階段產業園區之管理制度建立及工業園區服務品質對於進駐園區廠商普遍認知度及其滿意度的影響,以此做為未來園區制度改善的依據。以進駐於精密園區的廠商作為抽樣對象。本研究發現,廠商對於管理事務決策之參與越高,則其對於該園區管理單位提供的服務滿意度則越高,因此假說獲得支持。其次,在廠商付費義務與使用權力對園區管理單位提供的服務滿意度部分,本研究發現廠商對付費義務與使用權利越高,則其對園區管理單位提供服務滿意度越高,因此假說獲得支持。在園區服務品質對園區管理單位提供服務滿意度之關係,本研究發現,廠商對於園區提供的服務品質越高,則其對園區管理單位提供服務滿意度越高,因此假說獲得支持。
This study attempts to Taichung Precision Machinery Park as the background and manufacturers as sample objects. This study investigates the impacts of the management system and service quality on satisfaction in order to improve the future Taichung Precision Machinery Park system. The study found that firms involved in the management affairs for the higher decision-making, it is higher for service satisfaction. Thus, H1 is supported. Furthermore, this study found that manufacturers pay the higher duty and the right to use, it is higher for service satisfaction. Thus, H2 is supported. Finally, this study found that service quality is higher, service satisfaction is higher. Thus, H3 is supported. This study’s hypothesis is by and large supported by the result. Finally, implications of the present study and directions for future research are discussed.