人力派遣業在台灣觀光旅館房務部門策略運用之研究：以結構洞理論觀點

由於台灣觀光產業隨著陸客開放，觀光旅館的興建及開業速度也隨之增加，伴隨而來的是員工供不應求，而旅館房務部門在旅館產業中屬於勞務性質之工作，在就業率偏低的年代，房務部門員工的招募偏向多元化，顯示其人力資源策略運用的重要性。因此，本研究旨在探討人力派遣業者在台灣觀光旅館之策略運用。本論文運用結構洞理論探討人力派遣業者在觀光旅館所扮演的角色，透過質性訪談研究法，探究觀光旅館在勞務人力的需求與管理上的劣勢，及人力派遣業者在社會網絡的連結創造優勢，逐漸取代旅館房務管理的經營策略，並將人力派遣業者的成功經驗驗證其成為結構洞角色的關鍵因素。研究結果發現，人力派遣業者在社會網絡中，佔據觀光旅館房務部門、學校及就業服務機構等三個不完全連結的群體，佔據優勢而產生結構洞。觀光旅館房務部門、學校及就業服務機構三個群體之間有著弱連帶的關係，彼此微弱的連結，此時，人力派遣業者成為連結弱連帶關係的群體，為就業服務機構提供就業機會，為學校提供學生實習機會，再經由人力訓練及整合，派任至觀光旅館任職，為旅館業節省訓練成本、人事成本與節稅功能，從中獲利並滿足各群體的需求，成為成功的結構洞角色。

關鍵字

觀光旅館；房務部門；人力派遣,社會網絡；結構洞

並列摘要

A procedure is Due to offering Mainland China’s tourist, Taiwan’s tourism and hotel industries have also increased quickly. In hotel industry, housekeeping department is a physical labor works, accompany with staff shortage in this low employment rate dynasty. Recruitments in housekeeping department will become diversification; it shows important of human resource strategy. This research confers the outsourcing strategy in Taiwan’s hotel industry. This thesis applies “Structural Hole Theme” to confer the role of outsourcing company in hotel industry, though the Qualitative Interview Research Method to understand the weakness of labor demands and management and Outsourcing Company create their advantage in social network to replace the strategy of hotel housekeeping department management gradually. In addition, using successful outsourcing company’s case to prove that will be the key factor of Structural Hole. The research shows outsourcing company in social network has an advantage to create Structural Holes among hotel housekeeping department, school and Employment Servic organization. These three organizations have connection with each other. Meanwhile, outsourcing company offer the employment chance for Employment Servic organization, offing internship chance for school students, in addition, though the staff training and integration, assigning staff to hotel housekeeping department. As a successful key role of Structural Hole, it will help hotel housekeeping department to save the training cost, labor cost and tax, on the other hand outsourcing companies can get profit for themselves and satisfied with all other organizations.