高職學生對學務工作滿意度之個案研究

A Case Study on the Student Affairs’Satisfaction for the Senior A Case Study on the Student Affairs’ Satisfaction for the Senior Vocational High School in Taiwan

王誠隆(Cheng-Long Wang)

指導教授 ： 黃萬傳

亞洲大學/管理學院/經營管理學系碩士班/碩士(2005年)

摘要

本研究的主要的目的在瞭解研究個案學生對學務工作之意見，並探討學生對學務工作滿意度的現況，進而分析不同學生特性（性別、年級、就讀科別、居住地區、入學管道、交通工具、班級性質等）對學務工作滿意度差異情形，最後依據研究結果，研議研究個案改善學務工作的策略。
本研究採問卷調查法，以研究個案2005年全體在校學生為母體，以自編之「高職學務工作滿意度學生調查問卷」為蒐集資料工具，共抽樣1200名學生為樣本，所得資料採描述統計、t考驗 、單因子變異數分析及薛費事後比較等統計方法、進行資料分析。結果發現，就學務工作而言，學生對學務工作大致上均呈現滿意結果，惟對於學生的服儀要求、請假、打掃服務、升旗次數、學生宿舍硬體等項目有意見，顯見學校基於教育立場所做的各項要求及訓練，對學生而言，並不滿意。學務工作盡量滿足學生的需求，但是在一些生活基本要求上，學生雖不滿意但學校仍應繼續推動，並在平常各項集會及導師班級經營上加強宣導，讓學生理解團體生活仍應具備相當程度的紀律及儀式。茲將本研究的主要結論敘述如下：
一、學生對學務工作的意見與學務工作滿意度的現況分析相近，顯見學生的回答具一致性。
二、不同性別、居住地區、入學管道與搭乘交通工具的學生對學務工作的滿意度並無差異。
三、一年級的學生對學務工作的滿意度高於二、三年級學生。
四、機械科學生對學務工作的滿意度高於其他類科學生。
綜上所述，研究結果對學務工作的推展有相當大的助益，除了更瞭解學生的需要，也瞭解學生的看法。在學校能力許可範圍下，可先改善宿舍硬體及住宿生的自我管理；課外活動持續辦理並增加校際間交流活動；學務工作融入學生組織以利推動各項措施及活動設計。此外，依據上述結論研究者提出多項建議供對研究個案學校學務工作推展之參考。

關鍵字

高職 ； 學務工作滿意度 ； HASH(0xa94b2a0)

並列摘要

The purpose of this study was to comprehend the students’ opinions about student affairs, and explore the status quo of student affairs’ satisfaction, and further analyze the the differences in the student affairs’ satisfaction between different students’ characteristics. At last, accroding to the findings, some strategies for improving student affairs of the case school are concluded.
In this study, the researcher adopted questionnaire survey to collect data for this study. The population was students of the case school. 1200 students from the case school were selected by random sampling. The collected data was analyzed by descriptive statistics, t-tests and Scheffé method.
In conclusion, the following is the major findings of this study:
a.The result between students’ opinions and satisfaction of student affairs is extremely closed, and is was consistent with students’ responses.
b.There were no differences in the student affairs’ satisfaction within the case school in terms of gender, enrollment program, and habitation.
c.The student affairs’ satisfaction of first graders was higher than satisfaction of second and third graders.
d.The student affairs’ satisfaction of students of mechanical department was higher than satisfaction of students of other departments.
As mentioned above, the results of this study will help the case school make advances in student affairs, and it not only shows the needs of students, but also knows their opinions. Furthermore, the case school should first improve hardware in the dormitory as soon as possible, and enhances self-management of boarders. Extracurricular activities have been held through interaction among schools. Student affairs should be merged with students’ organizations that can assist advances in student affairs.
Finally, according to the findings, some suggestions and recommendations for improvement of student affairs for the case school were made.

並列關鍵字

vocational high school ； student affairs’ satisfaction

參考文獻

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